Claire's — Local services in Commerce

I am writing to express my disappointment with the customer service I received during my recent visit to your Claire’s store. I believe that constructive feedback is essential for any business to improve its service, and I hope this note will assist in that endeavor.

Upon entering the store, my friend and I were not greeted or acknowledged by the cashier, who I later learned was named Rose. She did not make eye contact or say a simple “hello.” Instead, she immediately started scanning our items without any form of polite interaction.

I found this lack of basic courtesy quite unsettling and contrary to the level of service I have come to expect from Claire’s. In any retail environment, a warm and friendly greeting is an integral part of the customer experience.

I believe that exceptional customer service should be a priority for any business, as it fosters customer loyalty and a positive reputation. Unfortunately, my recent experience left much to be desired in this regard.

I hope you take this feedback seriously and use it as an opportunity for improvement. I genuinely appreciate the products and style that Claire’s offers, and I would like to continue supporting your brand. However, a more welcoming and attentive customer service approach is needed to ensure a pleasant shopping experience for all customers.

Thank you for your attention to...

Closing “team lead” of two on July 30, 2022 the cashier was so rude she yelled at me literally just because I wasn’t aware of there bogo deal of buy three. And on top of that they both were speaking poorly of their next day staff which I find sad for them to even work at Clare's because it is a place were kids also shop at and they have to witness and experience horrible employees like them, So not welcoming either. Not...

Came here on a Saturday night around 7:40pm and was being rushed out by the workers. I was told they were about to close. We went to the register to try and pay and both of the workers were busy chatting away in front of me. They are rude and are more worried about their personal life than helping the customers. Ended up leaving our stuff and went to Mauya instead. They had a much a bigger selection...