Michael Kors Outlet — Local services in Commerce

I had an extremely terrible experience that I never had before when I bought MK items in Citadel ( 100 citadel DR Commerce, CA 90040) on May 6th. (Friday afternoon). . I bought 5 bags and asked for 2 middle size shopping bags rather than a big shopping bag. The manager named Olivia told me that she couldn’t give me because of the rule with a very stern tone. Actually, it is not the first time I bought MK bags, and the clerk did give me smaller size shopping bags before. So I asked her if I could buy them twice. Can I get a smaller shopping bag respectively? At that time, another manager named Edgar told me he would not give me the shopping bag when I buy items for the second time. And then he said rudely:’ Will you still want to buy these? Yes or no? Yes or no? Yes or no?’ I asked ‘May I think it over’, he told me, ‘go over there to think.’

Can you imagine the scene? Horrible! What a rude man! I have never experienced it before! None of them even smiled.

First of all, aren’t both Edgar and Olivia able to smile? I do believe your company trains your employees that the most important thing is smiling when they are talking to the customers. Actually, I noticed that both of them never smile while they were serving the shoppers or talking to other clerks.

Second, does your company ask them to speak so rudely to the customers? I just requested a shopping bag. If they cann’t, they just simply tell me, sorry we cannot satisfy you with a smile. That’s it. Does he need to say such harsh words?

Third, it seems being a sales man, Edgar really doesn’t want to sell your products. That is why he said: will you still want to buy these? And gave me the pressure” yes or no? repeat at least 3 times.

I believe you understand that their behaviors absolutely impact the reputation of your company. I’m sure they need to be trained, coached and evaluated again. I strongly demand them to apologize for this so that they will recognize their wrong actions and can improve their behaviors. Otherwise, your company will lose more and more customers due to their poor behavior. Here, I’d like to share with you another marvelous experience which happened in Swarovski on the same day. When I bought several items, the clerk asked me if I needed small bags for each item. What a considerate service! They definitely won’t lose the customers.

Finally, I suggested your company provide the shopping bags for each item. That is a great opportunity for advertising. For example, I bought items from MK and Swarovski as awards at a large event this time. You can imagine, if the winners stand on the stage holding the Swarovski bags, around 2000+ people will see them. Unfortunately, I have to put these 5 MK bags in gift boxes without an MK logo. Your company loses the opportunity of free advertising.

I like the MK brand. I don’t like your employees’ poor behaviors that impact your reputation continually. That’s why I’m writing this.

Hope I can see the...

Girls!!! Do not shop here!!!

My friends and I had an extremely unpleasant shopping experience at this place yesterday. There is a person named Bryan who claims to be the store manager, and he treated us rudely and acted like a racist.

Yesterday, my friends and I were buying bags at Michael Kors and bought a total of eight bags. At checkout, we requested that four of the bags be placed in separate shopping bags. Bryan refused our request, stating that no matter how many bags you buy, each transaction could only include a maximum of two shopping bags, He dismissively told us that this was the store policy and that if we didn’t like it, we can cancel our purchase. When he heard that these four bags were gifts for our friends in China, he became even ruder and refused us again. Bryan explicitly said that because the bags were gifts for friends in China, he could not give us the separate shopping bags! This is blatant discrimination against Asian women!

When my friend and I suggested that we could split the purchase into separate transactions to get 4 shopping bags. Bryan said only after we can provide our personal info such as names and phone numbers to do so. But apparently it’s not a MUST when we bought MK in other stores before. And at that moment I was reluctant to give him my personal info as I felt he treated us unfairly.

The most infuriating part was when I asked for his name, he gave me Lani Zimmerman’s business card and claimed it was him! He is a coward, treating us rudely and then trying to shift the blame to his colleague.

Is it how Michael Kors treats its customers? I checked the google reviews and apparently it’s not the 1st time customers have the same experience in this store. But the store has no improvement! We are deeply disappointed in the Michael Kros brand and I will never buy any MK products...

I'll start off with giving a shoutout to Jose for his amazing service. He was very friendly and attentive. Now, the reason I'm giving a 1-star review is due to the very poor service provided at the register. Long story short, there was a 50% sale going on around the store, with an additional 20% off on top of that. I saw a nice polo I wanted, and headed to the register to checkout: when I get there, the price that it was ringing up at was different from what I had calculated. When I brought it up to the lady at the register, she replied in a snarky tone and said, "It's because of taxes." Price was ringing up $20 more than the advertised price, so I repeated to her that the price was different from what the signage advertised. She brought a manager (I assume?) over to assist me, and she had the same snarky tone with me. She proceeds to tell me that the polo wasn't part of that sale, that it only was applicable to backpacks. I repeated what the sign said one more time to her, and she straight up asked, "Do you want to buy the shirt or not?". After that exchange, I ended up walking out. I understand that everyone has bad days, but their attitude was very unprofessional and rude, which is not what I think of when I think of Michael Kors. The best advice I can give to you: go to another Michael Kors. Maybe their service will improve if you hit their...