Woodforest National Bank — Local services in Conroe

So incompetent. Every single transaction that I try to do with this Bank becomes a nightmare. This bank has allowed my money to be stolen from my account twice now, my debit cards never connect to anything whatsoever no matter how many times I edit the address or even change it. The only reason why I had an account with them was to pay off my line of credit so I could permanently close everything once done. Since I was not using the account for anything other than to pay the line of credit, they have been charging me a monthly fee for the account. I go into the branch to try to resolve this matter because I'm not going to throw away money on top of interest to pay my line of credit off. One of the employees at this Branch says that I do not need an active accountant in order to pay it off or withdraw money from it if necessary and I can just go into the branch for future transactions once the account is closed. They even told me that I could go to the drive-thru in order to get this process done with my ID. I go to do this the next week and what do you know, apparently they're happy to take my money to pay the line of credit without an account active, but conveniently they can't withdraw money from my line of credit without an active account now. If I could leave a zero star or negative, I would create a thousand accounts...

I am a longtime customer of Woodforest and stopped in to pick up a cashier's check for our contractor who was doing repairs after the hurricane. At the counter, Daniel Shealy greeted me warmly and made clear that he was happy to help but noted that he was new and it would be his first cashier's check processing. Unfortunately, we both learned that the program Woodforest uses will insert characters after a certain limit, that no one knew. We ended up going through four rounds of getting the cashier's check printed and finally got one without the error. This could have been a really frustrating experience because it took a while, but what made it a 5-star visit is the teamwork I saw between the colleagues behind the counter as they stopped what they were doing and tried to help Daniel both learn and address the issue with their own system. It was a great example of treating a problem as a learning experience and having everybody who is part of the team showing a shared ownership of providing great customer service. Kudos to the team and the team leaders for cultivating a shared ownership...

Very disappointed, wanted to opened up a new account, super excited that my problem was going to end. I asked the clerk everything I needed to know before opening an account, $25 min, $100 in your bank or below $6.95 charge blah blah blah. Cool. Once I’ am signing papers, somehow now it’s $25, $300 in your bank if below a charge of $7.65 a month. I said ohh noo the clerk told me this and she said “it just changed” 😂😂 honestly felt like I didn’t even get a sincere apology from what they got going on over there. Unfortunately I had to cancel my card now I gotta deal with calling back in 30 days and a waste of my time. Unbelievable, maybe the clerks need more training!!

I’ll make sure to ask more than one clerk if I have any questions next time. That way we are all in the...