Zuppler — Local services in Conshohocken

I used to be a customer using Zuppler for my Restaurant Delivery Service business. Never again. I had issues from the get go, I lost 2 Restaurant partners because they couldn't get on the ball getting the proper user names and password for them. All I got was sorry. I had issues with them refunding a customer of mine, I had to take the money out of my own pocket to pay them back...this went on for one week I got one update...the way I found out is I got a angry customer blowing up my phone. Then I didn't get any orders for 2 weeks come to find out they were placing percentages on my GFO tabs my mark up. Funny thing no one else has this on their Google food ordering not even Door Dash and of course. Customers will go else where I asked if this could be removed because the checkout process gives this info..giving the customer an out and if they can put "Service Fees Apply" They told me absolutely no and that Google requires it...I got ahold of Google and it is not a requirement as long as the fees are in the checkout process. (Per Google) I walked away from Zuppler when the owner got nasty with me on my email. They lied to me about not being able to get ahold of my restaurant partner...they tried to set a deal with him when I left the company. THIS COMPANY IS NOT TO BE TRUSTED..they also made comments about Zoom calls that we had that were supposedly recorded I only knew of one time they did that. Using the recordings against me as If i can't give my opinion about another company I had issues with..I am the customer your their competitor. IWILL NEVER USE THIS...

We've had a lot of issues with Zuppler. Firstly, despite logging into our account, we can't view order reports or tickets half of the time. Secondly, they updated their software last week. On the day they updated it, we received many calls from customers saying they couldn't place orders with Zuppler. This happened for about three days. The update added old menu items we no longer had, too. So customers were ordering items we didn't serve because of the glitchy new update. This update also put "enter promo code" and our "15% off your first order" discount at the top** of our ordering page. We were losing money because customers would keep clicking on the 15% off discount despite being returning customers. Prior to the update, it would be applied automatically to new customers, but Zuppler's update allowed returning customers to use it on every order. Customer service has been a hassle trying to reach. They don't answer the phone often, and didn't call me back after I left a voicemail. Eventually, I got through to customer service and they removed the discount from the top of our menu, but they never had an explanation for customers not being able to order. Our business lost a lot of money for a few days...

This is a third party scam combined with whatever other third parties Google uses to post menus. Made an order to a local restaurant and one of the items on the menu available through Google was not on the restaurant's menu. The restaurant had "replaced" the item with another item of less value and offered me to get another item to reach the cost of my original order. Zuppler charges a "service fee" and the restaurant indicated that the tip that I added on my bill throu Zuppler was not for the restaurant. I am not sure who the tip was for so it is an unreliable and shady "middle guy". If you want to order for pick up or delivery it is better, safer and likely less costly to just call the restaurant directly if they don't offer online ordering through their own website.

11/23/20 Update: I had called the customer support number in the response below. The rep. that responded indicated he was going to call the restaurant and/or the third party entity that manages the menus in Google and get back to me. I never heard back from customer support regarding my issue. Avoid using this as much as possible. Go through the restaurant's own ordering options...