Columbia Factory Store — Local services in Contiguous United States

Steve, Dasha and Julie are so helpful. I’m purchasing gear for a trip to Antarctica and their tips and guidance were much appreciated!

Yesterday, the younger shorter cashier told me the rewards program was only for online purchasing. So today when I went back and spent nearly $175, todays cashier said the rewards program was for in store purchases as all. Yesterday I spent nearly $500. Yesterdays cashier also told me the hat I wanted wasn’t in stock but Dasha found it for me!

I won’t let yesterdays cashier overshadow the wonderful experience I had with Steve, Dasha and Julie! They’re great...

Actually i couldn’t find Colombia Clearance Store on the list. This review is for Colombia Clearance Store at Midway Outlet. There is no welcoming or asking if we need something. People working there are just standing and chatting with each other. I was wondering if anybody trained these people after hiring them.I do believe the tall guy, manager and a woman associate were rude, and angry if you have a question. They are in the mood of”Do not bother me, go and shop, do not ask questions or for help. Discriminatory, bothering...

My husband tried to return a defective wallet that he bought there yesterday! And the Assistant Store Manager - ALEC REFUSED TO ALLOW A RETURN OR EXCHANGE. He was quite rude, acting like my husband was a criminal. All my husband wanted was to have the store stand by their product. C’mon. It’s the principle of the matter. 1 day and the wallet starts to flake off color and leather. Really? What awful customer service and from a manager who should...