Burlington — Local services in Conway

Just meh. We have gone a few times since they opened. Every time we find the experience disappointing. Just like Ross Dress for Less, this is a sad TJMaxx want-to-be... The worst part is the air conditioning unit... When the store was Staples, it was always nice, crisp, and cool. The air smelled fresh and clean... Now, the unit makes an awful humming sound, it's bordering on uncomfortably warm, and the air smells stagnant...

We overheard, what seemed to be a manager, asking another group if they needed the restrooms unlocked... The fitting rooms were also locked with a gate... Patrons shouldn't have to ask to use the restroom (it's highly embarrassing) and fitting rooms should be manned by an employee and readily accessible.

We will still go and see if the experience improves... But, for now, we aren't getting...

This is not the Burlingtons of our youth. This store is more of a high-end thrift store. It appears there is no stockroom and everything is just shoved on racks and shelves. And like others have stated, no one to open the bathrooms, which I find crazy. If you are going to lock them at lest have a representative close by at most time. Burlington use to stand for high quality. Now it's just high-end...

I was completely disrespected when I asked for entry to their bathroom, and they never did let me in. Seemed like racism was behind the otherwise pointless disrespect. Will never shop there again, and I told my wife and daughter to put...