Best Buy — Local services in Conway

On my lunch break today I decided to go by Bestbuy and pick up a soundbar. I had been looking for a while and knew what I was looking for. The store I went to was in Conway, AR which is around where I work. I tried to listen to all of them one last time when I realized half of them weren't working. I looked behind the one I was planning to purchase (also not working) and the optical cable was unplugged. I started to plug it in when I heard an associate (Matthew) ask "Can I help you". I told him I was interested in purchasing this soundbar but wanted to hear it. His comment was, "Get out of my way before you break my cable". I was kind of shocked and took a step back (thinking he must be joking) while he started trying to fix the connection. He then said it didn't have power and I explained to him the lights were on. He said with a sarcastic voice "whatever". I had enough of this guy and his attitude and asked where his manager was. He stood there and said he wasn't around. I found the nearest associate who directed me to the customer service. I spoke to the manager in charge because the store manager was out. While I was at the customer service desk Matthew was giving me the evil eye with his arms folded and the soundbar turned up extremely loud about 60ft away. I gave the manager my name and number and I'm waiting to hear back. In addition, I called the customer service (1800bestbuy) and gave them my complaint. I am also waiting to hear back from them as well. I will be purchasing my soundbar from Amazon to avoid the hassle of dealing with poor customer service at this Bestbuy.

Maybe Matthew was having a bad day, or is just a grouchy millennial. Either way, I can't understand how someone in his position can treat customers like this and be employed. This individual has no place in retail speaking...

Absolutely unprofessional. Ÿu y yÿ Almost a year ago, I went in to get help from tech support on my prepaid plan.

They were unwilling to help me. I barely remember what it was about. I think it had to do with a printer I bought at Staples that was not communicating with my computer that I bought at Best Buy.

I threw a tizzy and told them to cancel my membership. The tech told me that I would not be refunded for the three months remaining. The tech suggested that I not cancel until the renewal date.

I went to Staples, where I also had a tech support plan, and they solved my problem.

Yesterday, almost a year later, I was notified that my Best Buy tech support would renew automatically in November.

I checked my debit card and found BB took over $200 from me and auto renewed. I have no email warning me about the renewal.

This sounds exactly like what the FTC just got Amazon for doing. They make it difficult to cancel the membership.

The phone in support gave me a refund for three months. The tech person lied to me when he said they don't refund for unused months.

Phone in told me to go into the store to complain. In store told me to call in.

I asked to speak to both while I am in the store. I said something about calling India and the manager threw his own tizzy fit. He said he refused to continue the conversation, that their call in center is in the US and he would not stand for me saying they were in India. The lady who helped me had a thick Indian accent, so it was reasonable to believe she was in India.

I won't shop...

I moved from California for employment purposes and was quite excited that we had a best buy as I do all my business through them. I have spent tens of thousands of dollars on equipment and warranties and have usually been extraordinarily happy with their customer service. This best buy is the worst best buy I have experienced. Warranty exchanges are a fight with employees and the store manager every time. The moment you walk in is like going to car dealership and getting jumped the moment you step foot on the lot. There is no flexibility shown here like in all the California stores and its quite miserable doing business here. They have wanted me to pay for a warranty exchange because of it being price matched. Despite going in with corporate policy in hand they would not follow it. Best Buy corporate has told me they have no authority to override a store manager even if their breaking policy, so do your business elsewhere, you will not get best buy service like you normally do. They forced me to pay for the same product for a warranty exchange because the sku changed (They just changed the style of the box, product was the same). They have also flat refused to service my warranty exchanges citing non existent policy that should never be the case. I have since flown home to California and had my local best buy there exchange everything out for me like normal. So take it from someone who was a borderline best buy fanboy, don't shop at this one, its awful, they don't follow any policies and is run like a...