Umami Sushi Lounge & Grill Fusion in Conway Arkansas — Restaurant in Conway

I came here with my family. We ordered the shrimp cocktail, agadashi tofu, a California roll, and zen chicken with sauce on the side. (There were actually no options for chicken that were not deep fried or slathered in some absolutely unnecessary sauce.) On the menu, I saw a dish that was described as being like orange chicken. What kind of self-respecting (taking themselves seriously) restaurant serves Orange Chicken?? They invested a lot of money into the interior, it looks nice, so I beg the question of why they would not care about their food or menu? They might as well serve Mcnuggets. That was supposed to be a joke, but, really, McNuggets are more edible than the zen chicken. It was for my 3 year-old daughter, but I had one, the only piece that anybody ate from that plate that day. It was almost all batter and puff, and what tasted and felt like a tiny chewy chicken throat inside. I actually had to spit it back out, because it wasn't edible. I may have been able to keep it down if it was actually a chicken throat... I mean, at least that would have had some nutritious value, but it wasn't. It was just batter and gross. We had asked for the sauce that was supposed to go on it, to be on the side. This sauce was straight mayo. It was not pleasing to us.

Even the Agedashi tofu, which is traditionally meant to be lightly dusted in batter and be served with a broth, was given to us drenched in some crazy sauce that tasted like teriyaki. Instead of it being in a broth, they did this sauce on top of it. It blew my mind why this syrupy sauce was on it. Who was it helping? To what end was this sauce willing to accompany this dish? Why was this sauce here? I had so many questions. It was topped with dashi that gave one a feeling that they were biting into a sock, and it felt like you were swallowing a piece of your own gym sock.

And now the most obvious and malicious act committed against my poor, hungry and tired family's senses was the shrimp cocktail!

The shrimp was butterflied. However, for some reason, they boil the shrimp before they even de-vein it here.

(Instead of cleaning: de-veining and butterfly-ing, and rinsing the shrimp, and then cooking it.)

I know this because my shrimp, although de-veined, had the entire contents of its intestinal waste tract rubbed onto the side of the shrimp. What villainy is this?! What did we ever do to Umami Lounge to deserve this? When I pointed it out to the waitress and asked if this was some kind of MISTAKE, she said no. Another server walked up to help. I asked again, to see if she was sure. Because I feeeeeel like this is a mistake. She took a good look at that poop, stared at it, squinted her eyes and nervously said no! She said that all the shrimp that she had seen looked like that! What?! So you're telling me that someone comes in here and painstakingly slices and grates vegetables to use as garnishes on dishes which are arranged using shape, color, and texture to make food look appetizing, JUST SO they can serve us that food with its OWN POOP right on top of it staring you and your loved ones right in your faces? What kind of mean-spirited person put this all together, looked at that poop, which was ON TOP of the food and said, "good enough"?

When I asked the waitress this, the other server who was present the whole time and heard me ask all these questions, but said nothing about it initially, now suddenly admitted that they don't mean to. It was a mistake.

So, when shown this mistake, it was not at all accidental, in fact it ALWAYS looks just like this UNLESS I take the time to ask about the motivation behind this shrimp, why they worked on the presentation of something wearing its own poop on purpose. Then the answer changes. Why did I even have to do that? Why is this even a question? This was a very regretful experience...

I would give this 👎five stars, however the service of the male bartender was lacking. We should eat at the bar, due to the fact they were going to sit at at the table near the water fountain which is so loud! I hate sitting near the ⛲️⛲️⛲️⛲️⛲️water fountain because it’s so loud you can’t hear yourself think let alone have a conversation with the first of the year there with. The female bartender that was there was very attentive helpful for reaching over the sushi counter she walked her drinks around instead of as if she was waiting on us from the table it was lovely. Our food was amazing, and as always our drinks were delightful. Before we received our food the female bartender Came over and say goodbye and wish to the good night . The mail server, bartender brought out my husbands food which was a bowl of 🍜noodles, basically. I had ordered a 🍣 sushi dinner, it came with a salad. My food took another 20 minutes after we had already sat there for over 45. The time is not the problem, the problem is it to the male bartender who took over spent most of his time talking to another couple at the end of the bar instead of going and checking on my food. Then when I looked at him he went and got my food took a long time for me to get his attention.

🍹🍸Had to wave the bartender down again to wonder where my salad was that I should’ve had way before any other food was brought out, now that I’m writing this down I’m thinking maybe I should give it three stars for his service. But I like this place, and I think it was the bartenders problem not the place. So I basically sat there and ate my food completely by myself, as did my husband sit there and eat his shirt before I even got mine so his would not get cold.

👎Please do something about how loud that water fountain is or don’t sit people next to it. And get your bartender the mail one to pay attention to all of your customers not just the ones down on the end.

It’s so lucky that you have amazing food 🍱 🍣🍜that will make us come back, but we will be selecting where we sit and who serves as when we do come i. because that’s...

Tonight I ordered $50.34 worth of food through DoorDash. When I picked up the order. They assured me that it was all there. I asked for yum yum sauce and they charged me an addl. $3.69. When I got home and opened my order instead of my order which was stapled on the bag and correct(on the receipt). I had two orders of chicken fried rice which would be a total of $26.00. When I called and spoke with the manager she apologized and manager they said that they must have given my order to someone else. She also said I could cancel my DoorDash order and re-order. She said DoorDash would probably refund me in 24 hours(that however has never been the case) so instead of correcting their mistake of giving my order to someone else . She told me I could re-order and pay again and they would be glad to fix my order! We are there at least once a week and I can assure you that I will not be back. If you made the mistake then it is on you to correct it at your cost not mine! Buyer beware! It has nothing to do with the third party ordering! You made the mistake the receipt that was done through the third party ordering was correct! So that puts it back on your management team. I was given the wrong order with the correct receipt therefore it is your(Umami’s) responsibility to fix what you (not the third party bc their order was correct on the receipt)messed up…..it isn’t hard to understand. You told me to cancel my order after I called for you to fix your mistake. All you had to do was correct your mistake by fixing the meal that was ordered but instead you wanted to have me pay again which would have brought my bill to over $100.00 and then I could wait to be reimbursed!!!! I’m sorry but in no shape form or fashion was that you and your staff helping me out. That was you failing to accept that you made a mistake and just correcting it. Pretty simple but takes a little effort!! Stop trying to blame the third party and take responsibility for yourself! Like I said very...