Tropical Smoothie Cafe — Restaurant in Conway

Another update 3/2/24 [most recent] over 9 months later: I redact my old complaint. The manager here today was great. Once every 10 visits or so to any random location in Central Arkansas, there's a mess up. I spend ALOT of $ at this business. This guy [Michael I think] basically deserves an award for being so good to me. Thanks "Mike" you made my bday a good one and quickly fixing the issue. Update: had a terrible experience here the other day with the male manager that worked on June 24. He was not kind or caring at all. Thank GOD Ms. Anala shout out saved the day and made it all better. First time I've tipped anyone in fast food in a long time as good service is few and far between anymore. 5 star manager. This location is wonderful. They made one sauce mistake on my sandwich and replaced the entire thing. I thought that was just wonderful customer service. Also they have the veggie protein replacement...

First time to order online, we frequent this location often but this was the first time to order online and the last. We ordered 2 chicken pesto flatbreads and a hummus wrap. I ordered a hummus wrap but was given another wrap, not even sure what it was. The chicken pesto flatbread was sloppily made, made it difficult to eat. The estimated pick up timing is inaccurate. We live 6 minutes away and I left the house about 3 to 4 minutes after ordering and the order was there waiting on us on the tray. It would have been helpful if they had taken.their.time.to make our food instead of sloppily throw the order together. $30 worth of food may not be a lot to some people but it is to my family especially during these trying times. My eleven year old said that her meal was...

Staff could definitely use a refresher course in helping customers. Came in was fairly busy but not off the walls, no other customers in line just ones who you could see had been waiting awhile. Wasn’t greeted by staff and stood at the counter waiting for an acknowledgement of one of the girls behind counter. Again not even a hello be with ya in a minute. Maybe I’m just missing the southern hospitality that tropical smoothie normally has back home. But when my order was taken no exchange of words other than what I wanted. If in all honesty I didn’t enjoy the quality of tropical smoothie and know for a fact the rude staff is not a part of any other ones I’ve been too I would not be a return customer to this location and would be hesitant of other...