Hampton Inn Conyers — Hotel in Conyers

Maintenance staff is clearly not competent. Towel hook falling off the wall and pulling off the wallpaper because it was glued on with silicone.

The remote control didn't work, NONE of the outlets worked (we had to charge all devices by taking turns in the bathroom outlets).

The room was clean enough, though nothing grosses you out like finding previous guests hair in various places. To be fair, I didn't know checkout was so late (12pm) so we showed up pretty early (10:30), that might have rushed them some because they still got us in by 11:30.

On that note, the front desk staff was wonderful. The pool is kinda small, but nice, and the Continental breakfast is about what you expect. Nothing mind-blowing, but good enough to start the day. Except the waffle bar, that was great (until some kid made a mess of it because he didn't know what he was doing... Parents nowhere to be found).

There's a Walmart right behind the hotel which is both convenient and ugly. Some decent food nearby. Not the greatest area, gets kinda rough a few blocks over - found a needle in the parking lot... Didn't have any problems though.

Edit* response to owner: I appreciate that! Please don't take my review too hard, I am a very tough, but honest and objective critic.

Nothing about our stay was terrible, all just minor inconveniences, not worth troubling the staff over. Honestly, we were so tired we weren't super worried about much, we just wanted to sleep, so having to go through room swaps or staff in the room would have been more trouble for us at the time than it was worth.

We still had a wonderful stay and thank you for your efforts and hospitality. None of this was enough to keep us away, as all are easily remedied, and much of my review was more about the surrounding area (and a young waffle maker) which you can't control.

I would definitely talk to the maintenance staff. I did similar work for many years and have a keen eye for poor work. They aren't doing you any favors. Front desk staff was fantastic, and the cleaning staff was friendly, warm, and polite. We got many smiles and hellos as we passed them.

To summarize, in order for something to get 5 stars from me it has to be a truly phenomenal experience. To me, 3 stars is still pretty good, 4 is great. 5 is life-altering and I will be a lifetime customer (or guest in this case).

My apologies if my rating scale seems off from other reviews, by my scale you guys are still pretty great. Just some areas of small improvement will make this place really shine. Thank you for paying attention and...

Due to all of the construction going on, the location is hard to get in and out of. I stayed here for 7 days, I came from out of town for work. The most traumatizing part was housekeeping using their key to get in room WITHOUT knocking. I had my shirt off and just came out of the bathroom, as I'm passing the door and putting my shirt partially back on, my door started opening. I slammed it shut, then she knocked and said "housekeeping". I rushed to put my shirt all the way on and opened the door, she said she wanted to check to see if I needed anything and she thought no one was in the room. I used to work for a Choice hotel, even if we think a room is unoccupied, we always knock twice just to make sure before we enter a room. Had she been a minute sooner she would have seen me shirtless on the toilet. For the most part, the room was clean, the chair had a stain on the edge of the arm that looks like poop or blood, so I didn't sit in that chair. The floor had sticky stuff on it in front of the closet. They cleaned my room every other day, but they'd turn off the air so I'd come back to a hot and humid room each time. There was no hot breakfast the first day as I was told the breakfast person didn't show up. But the rest of the stay the breakfast was great, they had a variety of things to choose from. There was something hot that was different every day. All of the other staff I encountered were nice. My 1st night there, there was construction going on in the middle of the night. The sound of drills near my room woke me up around midnight. The front desk said something about working on the elevators. I parked my car around by the breakfast room door so I could eat and leave quickly. I can't pinpoint if it happened here or on the road somewhere, but on my last day, as I was leaving, my car told me my 2 back tires were going flat. I had to keep filling them with air to make it home. They both had nails in them. Aside from housekeeping walking in on me, I had a decent stay. Nothing I'm saying here is a complaint, I'm just stating what went on during my stay so others can see what goes on and can make...

I use reviews to help me get a real experience with services or products. I hope I can do the same for you today. I'm taking the time to express how my stay was and the outcome of the General Managers (GM) at this hotel.

We arrived at the hotel and the front desk person was polite and pleasant. We arrived at our room on the 4th floor there was a blue tag on our door saying our room was clean and safe. Which gave me relief since covid- 19 is still active. The next morning I was about to take a shower. There were 4 strands of long blondish red hair on the wall. I took pictures and went to the front desk where I speak with the GENERAL MANAGER (GM) I'm expressing that because this isn't just a receptionist or desk clerk. I showed her the pictures and she immediately gives me a discount. I'm still standing there just staring at her waiting to hear how she is going to rectify the situation. She said, anything else. I said yes can you have some come to clean the bathroom. She said, " oh yes, I can do that". I waited 40 minutes no one came. Left out figuring maybe they will just do it when they clean the room for the day. My Hubby turns the water on hops in the shower not noticing the hair is still on the wall but it gets worse. Now the water is backing up. We move the cover back and the drain is full of dirty, soap foam and more hair. I took more pictures and went to the desk where I spoke to the Assistant General Manager who immediately apologized and said she would have house cleaning clean our room. She also offered a few incentives once she saw she made me feel pleasant about my stay at her hotel.

I almost feel like I was stereotyped because I was just awarded a discount. As though that is the solution. I am thankful for the discount but feel like that's comes after the solution not as the solution. I didn't receive an apology or anything from the GM it took the Assistant GM to solve my problem. The kitchen staff Ms. Annette and Tyrel made our breakfast experience great. Ms. Annette made some amazing grits and I am very particular when it...