Coppell Family YMCA — Local services in Coppell

I typically consider the YMCA a safe and consistent place to reset, especially during difficult seasons. But today’s experience at this location, which was my first time visiting this branch, was disappointing and unprofessional. When I stopped in to use the facility, I clearly stated that I have a nationwide membership. That information was either ignored or dismissed. One staff member assisting another individual asked me a follow-up question, and when I repeated that I was nationwide, he then asked me my name—not to assist, but in a tone that implied I was being dishonest or trying to sneak in.

Staff, including those assisting members with special needs, should be trained on how to treat all guests with dignity, clarity, and kindness. There’s a way to verify information without suspicion or condescension.

Thank goodness I didn’t have to stay, since the women’s locker room was closed for cleaning in the middle of the day (because of course it was 🙃).

The tone, the energy, and the interaction fell short of what the YMCA claims...

If I could give 0 stars I would. Went for a birthday party in the aquatic center this afternoon and it was the worst experience. There was light rain just as the party was supposed to start with slight thunder so they wouldn't let the kids swim. 30 minutes go by and they say there was lightening (there wasn't) and said we had to wait another 30 minutes. That time passes and suddenly they say we have to restart the timer and the kids still can't swim. The host asked for a refund for the party and the teens running the show basically told her since the party had "started" there was nothing they could do. It was almost like it was a game to her. We adked about moving to the indoor pool since no one was there, we were told it was closed, asked about just a party room, told no. They literally made zero atempts to work with the host. We all left without EVER getting into the pool that was rented. Worst experience I've ever had...

Disappointed and Frustrated with Recent Changes

I joined the YMCA specifically for a weekly dance class that was held in a proper exercise room. Unfortunately, that room has now been converted into manager offices, and the class has been moved to the gymnasium—where half the court is still used for basketball during our session. It’s noisy, distracting, and simply not the environment we signed up for. To make matters worse, several popular classes have been cancelled or relocated, and the locker rooms are consistently smelly and moldy, which raises serious concerns about cleanliness and maintenance. Many of us are considering canceling our memberships. We've voiced our concerns, but the management seems indifferent. It’s incredibly disappointing to see a community-focused organization disregard the needs of its members like this. I hope the YMCA reconsiders these decisions and starts prioritizing member...