Feng Cha Coppell — Restaurant in Coppell

Thank you for your prompt response and for addressing my concerns. After some time, I decided to give the Feng Cha Coppell location another opportunity to provide a better customer experience. During my recent visit, I was pleased to find the manager on duty, who acknowledged my previous feedback, offered a sincere apology, and shared that measures had been taken to work with his team to improve the overall experience. I truly appreciate the attention given to my concerns, and I’m glad I gave the Coppell location another chance. It’s clear that efforts were made to enhance customer service, and I look forward to visiting again.

Thank you once again.

Dear Feng Cha Coppell Team,

I am sharing my recent experience at your location on Friday, December 27th, which was extremely disappointing and far below the level of service I usually encounter.

Typically, I visit Feng Cha before 3 pm, where the service and drinks have always met my expectations. However, on this occasion, I arrived around 7:30 pm and ordered a couple of Hot Milk Ginger Teas. The first issue arose when one of your team members was unsure how to properly make the drink. She attempted to microwave it, and it turned out to be room temperature and tasted unpleasant. When I mentioned the issue, she admitted that she was unfamiliar with using the hot steamer and didn't know how to make the hot drink, as she rarely worked with it. This led to a frustrating 45-minute wait for two drinks that were far from satisfactory.

Additionally, I observed an equally concerning situation. Another customer had two children and a dog, and the children were sliding the dog on his/her butt across multiple tables, which was not only unsanitary. While the staff asked the customer to remove the dog from the table, it was clear that no action was taken, and the tables were never cleaned afterward. Another customer then sat at one of these tables with dog hair on it, further highlighting a lack of cleanliness and hygiene protocols.

This situation was especially disappointing because the daytime staff usually provided great service. However, the experience I had at night was not up to the usual standards I expected from Feng Cha.

I hope this feedback helps improve the service at this location, particularly in terms of drink preparation, cleanliness, and staff training during nighttime shifts.

Thank you for your attention to this matter. I look forward to hearing back from you and hope future visits can reflect the high standards I’ve come to appreciate...

I visited the store around 3:30 PM on May 3. I’m not usually one to write negative reviews, but after giving this place several chances, I feel like I need to speak up.

When I arrived, I waited about 10 minutes for my drink. A large group came in after me, placed their orders, got their drinks, and left—while I was still waiting. Eventually, I asked what was going on. One employee told me, “Oh, he told me not to make it because he already did,” referring to the employee in the picture. I understood and sat down.

When I finally got my matcha with coconut milk, it was absolutely revolting. It smelled off and had chunks in it. I asked if the milk was expired, and the same employee (pictured) rolled his eyes and looked at his coworker instead of addressing the concern. While the other guy was polite, all he said was, “Yeah, that’s just how it tastes,” which didn’t solve the issue. However, I will say I think he was just stressed out about the big rush and the fact his coworkers seemed to be slacking off while he was basically running the store himself. (Ginger white male)

To make matters worse, during my visit, a employee came in carrying a box of pizza and went on his break I’m assuming. The guy in the photo—the same one who messed up my order—was eating the pizza while working and making drinks, which felt unhygienic and unprofessional.

I tried to drink it, but it was so bad I couldn’t get past two sips. As you can see in the attached photo, it was undrinkable, and the smell of spoiled milk even lingered in my car. I called shortly after to ask for a refund or remake, but they told me they don’t do either.

I hope this doesn’t cause him to get fired but I think it’s a concern that should...

I have a huge obsession with boba tea. Like Starbucks is an essential to others, boba tea is mine 🤣 I get boba every day, so to finally have a boba shop in Coppell is amazing and I don’t have to drive very far to get it either.

The drinks and cakes are absolutely delicious and the atmosphere is very welcoming and pretty. On top of that it’s amazingly well kept and clean 🧼

My ONLY issue is the employees and it’s not their attitudes 🙅🏼‍♀️

Each of the employees I’ve encountered so far have been super nice and helpful. It’s the fact they don’t seem to be well trained on the menu items. Granted I’m sure this place just opened up, but your employees should be trained to know how to make each item on the menu.

Each time I’ve gone in and asked for a certain drink or cake they get it done, but they make comments saying “I don’t know how to make that one” or “not really sure how to make that” out loud where customers can hear and kind of laugh about it.

That too me is a little unsettling because any customer expects to come in and get the drink or cake they order exactly how it’s supposed to be made. When your employees say out loud “oh I don’t know how to make this or that” and laugh a little, it’s not a very good image to customers.

Please train ALL your employees on how to make every item and to not make comments out...