C & C Sporting Goods — Local services in Copperas Cove

I requested/purchased polo shirts with specific logo. I showed a picture of the logo I requested, however when I picked up the shirts they had a different logo. I requested a refund or exchange with no avail and was told they would not exchange or give a discount for the purchase of the logo I requested. Poor customer service. For future request of consumer, I recommend, so there's no miss communication that the sales representative take a picture or draw a diagram of requested requests to prevent future misunderstanding of item/s being requested.

Today 17 September 2022, went purchase additional Polo shirts from C&C Sporting Good. I walked in and the owner Chong Crawford greeted me and asked how she could assist me. When I told her what I was purchasing she immediately referred back to the above comment. I told her that that was the past, and I was hoping the individual that assisted me in the past wasn't there otherwise I would have left. Instead of her letting go of the past. She continue complaining about the fore mentioned review. Note: as a business owner, if a customer is entering your establishment to purchase goods, treat them with dignity and respect. If you receive a negative review because of poor customer service, examine the business and it's employees and adjust as needed. I went back because the store does have great products, however they are not that good, that I would put up with foolishness instead of driving a few more miles to purchase similar items with better service. I pray for blessings for the business and all...

If I could give less than one star I would. I don't know if the particular guy I delt with was the owner or just a disgruntled employee but this is the second time I have been treated like absolute trash. The first I went in with my son to choose a baseball helmet, if I'm spending money I wanted to make sure to get exactly what he needed/wanted but the salesperson was pushy, short with my son and sassy to me for taking so long. I brushed it off as him having a bad day. Today I went in hoping to replace a jersey for my kiddos soccer team that had gotten damaged, I understand that they probably wouldn't carry every size of the exact color I needed but as soon as I asked for help I got a very snarky "zac from the parks department sent you didn't he?" He proceeded to vent about how awful the parks and rec departments were and how me coming in asking for the possibility of a shirt was a total inconvenience. I very politely explained that I was directed to his shop via the parks department and that he should probably take his issues up with them. In the end he did direct me to a shirt and then made me feel absolutely terrible for asking for the number on the back (like he actually gave a very obvious noise of displeasure) so I didn't even dare to ask for the name. This store has completely monopolized the Copperas cove team sporting goods gear so we have no choice but to continue to support such horrible...

They seem nice, until you find out they are all just about getting your money. They sold me some defective Easton cleats my 8yo has been using for only half a baseball season. The whole front half of the sole completely came off during a game and I super glued it back on. Next game the whole back of the sole came off on the same foot and I had to tie a rope around it from the top around the sole for it to stay on. Clearly this shoe was defective. I took the cleats, along with my receipt, back to C&C Sporting Goods thinking I could just get a little $$ off a new or sale pair since I paid for the defective ones, but was told since I purchased this pair as a sale item, the sale was final. The two females there told me there would be no refund or exchange, even thou I proved to them it was defective. I understand that policy is there, so people cant just use an item and return it, swapping out for something else just cause they can, but if you sell someone an item that is defective and they gave you cash money, you should compensate that person. Or at least help them get another pair for the kid. They wouldnt do anything, so this mom-and-pop shop lost a good customer to a larger chain sporting good store. Makes me wonder if they knew the shoes were defective. Sad, because I really like shopping and supporting the local small businesses, but not if they treat yoh...