A.Altier Jewelers — Local services in Coral Springs

First of all, I want to say that the women who work there and helped me are all really, really nice. Unfortunately, I still had a bad experience and would not recommend this shop for any ring repairs/adjustments.

Tl;dr: They overpromised on turnaround time, then made mistakes that prolonged it even longer, and I’m still not thrilled about the result.

I was having trouble removing my wedding rings (too small + swollen finger), and it got me a bit panicked, so Altier cut them off for me. They were very sweet about this admittedly embarrassing request, told me to give my finger a week or two to recover, then they could resize/repair them same day or next day (needed two small diamonds replaced as well).

The next Thursday, I went back to get measured. They recommended a size almost 2 sizes larger. I was worried about this, I felt it was too much of a jump, but they had me try some rings on and were very reassuring. They also told me the head/brackets holding the big diamond had to be replaced. That part would be in Friday, so my ring should be ready Saturday. I called Saturday and was informed it wouldn’t be ready until the next wed/thurs. I was pretty disappointed about that—one of the reasons I didn’t price shop was the speed—but I get it, things happen.

I got the text Thursday to come in. Tried them on—not only were both rings the incorrect size, but they were even different sizes from each other. I asked if anything could be adjusted on the price, given the even longer wait time now. They told me that I was already given a discount, because they didn’t actually have to replace the head, just repair it, and repairing is cheaper than replacing. This is the funniest part to me—that’s not a discount, that’s the new price. Am I supposed to say thank you for not being fraudulently charged for a new head? Such a weird take. Maybe I’m missing something there, I’m obviously not versed in jewelry repair.

Anyway, I finally have my rings, and they are too big, just like I was worried about. I can almost slide them right on and off my finger, and they aren’t staying aligned at all, they keep sliding back and forth. The woman at the front told me they fit great, and I didn’t feel like being a pest, so here I am, $1,000 poorer with rings that still don’t fit. But at least they aren’t cutting off my circulation anymore, so...

My fiancée bought me this beautiful antique ring for my engagement ring and of course it was HUGE on my itty bitty finger. We knew we were going to have to get it resized, so I did my research and came here. They told me that the ring size difference was too much to have a resize since the main setting could become too weak so we were content with just having the ring remade into my size as long as the setting stayed the same. They called me with a reasonable estimate BUT they also gave me a second option which saved me over $1K! They repaired my ring in literally not even 2 days and it is BEAUTIFUL. I'm so happy and it's perfect and flawless! When I came in to pick up the ring, the man who repaired it actually charged me about $200 LESS because he said it didn't take that much work! Everyone was so kind and genuine and I was so shocked that they charged me even less than the original estimate just because it was "easier" than expected. Any place else would've charged me the same or more even if it was less work than originally thought! Anyways, I am SO SO happy with my ring and this place. Thank you for your amazing service! I couldn't...

I write perhaps one review a year. A.Altier earned it. From the beginning planning stages to purchasing my wife’s very nice 1.5 carat natural diamond, Brielle was a fabulous and professional jeweler to work with. The big box stores may have more “in stock” , but this place can order whatever you want. The personalization and customization of this experience is elite- if you’re looking for an engagement ring, continuity is everything. Brielle and I called and texted dozens of times to review my order, ensure the designs were to my liking, and more. You don’t get that type of customer service at most locations. Even more, Brielle loves her job and always had a smile, which makes a huge difference when walking into the store. Thanks for being the best jewelry store in Coral Springs, and even all of...