MassageLuXe Coral Springs — Local services in Coral Springs

Been going to the Coral Springs location for about 7 years. The place just keeps getting worse. Today I showed up for my 2pm deep tissue massage appointment with someone named Stacey. She's at best 5' tall standing on her toes. I'm 5'11 245lbs. We go back to the room and I ask "you do deep tissue right"? She responds "been doing them all day". She then asks if I have any specific thing bothering me today or specific area she should focus on. Normal question I get every time I go. I explain I have sciatica and I normally just have them focus on my lower back area. She then starts with this salesmans pitch about If I'm needing something more focused then we're gonna have to try something else because her day has been so busy and she's had so many massages she's done already and has so many more to go. When I respond that I've never been asked these questions or told that because I want a specific area focused on that "we're gonna have to do something else" trying to upsell me or some nonsense, she says "well maybe we're not a good fit and how she's been doing this for 30 yrs etc." I tell her I've been coming to this place for 7 yrs and have never been told "We're gonna have to do something else because she's had a long day that's only gonna get longer". When I told her how unprofessional she was being and that I don't need to hear about her day or how long she's been doing this she looked at me like this was always how she conducts herself. I walked out to the front desk and requested someone else. Of course there is no manager working, no other employees available and they provide a corporate number that gets you to no one. When I explain to the desk girl what Stacey had said she claimed she did not say those things. When I held up my phone and said do you want me to play it back for you? Her tone then changed and she began to stumble over her words. This place for years now has claimed that everyone who works there does deep tissue. Half the time it's a lotion rub at best unless you get Alex (who is booked farther out then Joe's StoneCrabs). They lost Lazzaro, Ricky and a few others over the years who actually did deep tissue. It's been dwn hill ever since and I only go now when Alex is not available to use up the more than 15 credit hrs I have so I can cancel my subscription without losing my money on the deal. I even drive from Boca to the SW Ranches location to use my hrs because the service is so much better and the place is run professionally. This Stacey chic could've jumped up and dwn on my back with her entire 98lbs and wouldn't have begun to do anything deep tissue on me. So unprofessional to harass me into some other up charge and then tell me she's gotta get this done because she's been working all day and had more after me. Ridiculous! Update! I was contacted today by the Manager Kayla who sincerely apologized for my experience with Stacey yesterday and assured me its been dealt with. She looked into my account and saw how long I've been a customer and did her best to make things right. Obviously I believe things have changed under the new ownership and covid can no longer be an excuse as to why the customer service and amenities have been lacking. Hopefully things will start heading back to the way things used to be with a customer first mentality. Thank you Kayla for your sincere apology and making...

I was a customer of MassageLuXe since 2018. Today I cancelled my membership. As a loyal customer I continued to pay my dues during the COVID-19 shutdown even though I wasn’t receiving services due to the fact that I empathized with businesses during these unprecedented times. This loyalty was essentially spat on the way I was treated recently. I made an appointment for a massage and a facial. The hours on my account was supposed to be used for my massage only and I was going to pay out of pocket for my facial. I asked for the cost upfront and was told a specific amount. After my massage appointment I went in for my facial only to be told a different facial treatment was needed and the amount for that treatment was $20 more than what was quoted to me over the phone. I essentially was a victim to a bait and switch tactic. I declined the recommended treatment and mentioned that given what I know now that next time I will be better prepared. I went to the front desk to check out and was told none of my hours would be deducted for the facial and I left a tip for the therapist. This turned out to be a lie. They ended up deducting hours from my account for a facial I didn’t get as well as had the audacity to charge me again for my dues. I tried to speak with Amanda the manager only to be spoken to in a very rude manner. After realizing that I was not going to be treated fairly from a consumer standpoint I asked to speak with the owner or if she could reach out to the owner and let her know that I would like to speak with her. Amanda essentially said she didn’t care what I want and that she is the manager and I cannot speak with the owner nor will she pass the message along about this scenario. Out of all the managers that have been employed at this franchise Amanda is the worst candidate the owner could have chosen to run her business. Needless to say after years of patronage to this location I ended my membership immediately and will be seeking remedy for the unfair business practice I...

This place does not even deserve a star! BEWARE! Their membership program is a complete scam, as I also see from the previous reviews that nobody knows how to follow policies, or cancellations, and they scam the consumer to sign up for a membership, and do not provide documentation over email, or in person. On multiple occasions, I have asked for a manager, or confirmation of my membership being cancelled, on multiple occasions I have been told it is cancelled and you have 60 days to use your benefits but they are limited and no exceptions can be made. I document everything, so I go thinking it will be my last week of memberships only to find out that one my membership was never cancelled, two I am told I cannot cancel because nobody has authority to do so, and that all my memberships are gone sorry nothing you can do its the franchise policy. I ask for a manager, sorry they are not in, I then ask them to call me, no call, no email nothing! Several days go by, and I get another charge on my credit card for a charge that was supposed to be cancelled! This place is a nightmare. Buyer beware. They have no stability either in massage therapists every time you book they call you and say sorry the massage therapist called out, and do not offer any solutions.

Worst of all, is my last massage the massage therapist talked the whole time about how horrible the company, and management is and how she cannot wait to leave there and how the front desk was stealing the cash tips, and management denies all responsibility. They have a huge turn over in staff, and I can see why. I will be reporting this establishment to corporate, and also to the BBB, and so should the poor woman below that is getting charges for a deceased parent. What a terrible...