The Home Depot — Local services in Coral Springs

I'll provide TWO examples of how infuriating their customer service skills are at this store.

Last year during one of their "Biggest Sale of the Year" holiday event I was shopping for a Samsung refrigerator, stove and microwave. Everything was picked out and I was checking out with one of their appliance associate. Since it's not normal for me to make large purchases I called my bank to ensure that my debit card transaction does not flag with their fraud department and gets denied. The operator at my bank gives me the green light to proceed and the Home Depot associate rudely tells me to keep her on the phone as he processes the transaction but it was too late as I had already hung up with the bank. Well the transaction was flagged and denied. The Home Depot associates tone was rude and saying "I told you to keep her on the line". I then told him I no longer make the purchase and told him it was due to his attitude and tone. I went to Lowe's, purchased the same items and had a pleasant experience with their sales team.

Today (5/31/18) just after 5:30 pm I returned to Home Depot this time to purchase shower doors and tracks. After not finding anyone in the area to assist I asked an associate in their paint department who paged for customer assistance in the shower door aisle I was in. After a few minutes a Home Depot associate passes by me pushing a flat bed. No acknowledgement. As he passed I said "excuse me" to get his attention. He then had a slight stutter step which indicated he heard me but did not turn around or look at me. I repeated myself a little louder since he kept going only this time he turned his head to say "one second" but did not look at me then continued half way down the aisle with the flat bed. When he returned to me I told him forget it I will figure it out myself. He explained that he told me one second and that I can go to Customer Service to complain.

You need a light bulb, screws or anything that does not require assistance then you might be OK here. But if your making a large purchase that requires interacting with one of their employees I suggest take that hard earned money elsewhere...

I arrived at 9:43 am. I patiently waited for an associate to assist me in the lumber/cutting section. As I see time is passing by, I asked the first associate for assist, I was advise they do not work in this section, kept on walking. I asked the second associate, which tried to page a person to arrive, no one arrival. Asked the next person who passed by, he advised me he is off, but will see who he can find. Another associate passing by asked are you waiting for a cut? I stated, yes, and kept on waking. It is now 9:57am - the lady who assisted me, passed by me and said “You are still waiting? The gentleman just came in, let me go to the front to locate him”. Not a problem. - it is now 10:08am. I see another associate and asked if he works in this department he stated no. I requested a supervisor. He brought me to Laureen (I’m assuming a manager) and the original lady (very nice) and another lady who were engaged in a conversation. I explained how long I have been waiting - what was needed (one cut) - her response “Well someone called out sick so he just came in, we are going to page him”. Not even one ounce of sympathy for the situation. No - I am sorry this has taken longer than expected. No help and didn’t even see them call. I walk to the back. It is now 10:15 am. It is now the associate that I have been waiting for decides to finally arrive to the back- but of course, he is engaged in another conversation, bothered or maybe tired because he was called in. I asked if he works in this department, he provided a dry yes, I placed request and left at 10:17 am. I totally understand the shortage in staff, but I am also a HUGE person about customer service. Even just to sooth the situation. I would have been fine with a return back later due to no one is here to assist you at this time. I appreciate the associates who tried to assist, but management at this location needs to figure out if they want to be here or not.I do not care if a person called in sick. Your job is to find a solution...

Full, $elf-checkout line...FULL!!! . All nine of the registers were in use, most w/overfilled carts, and various customers in each. . 3 attendants for all the registers - again.. This is - $ELF-CHECKOUT...🤦🏻‍♂️ . Linda, insists, with a full line of people and only 3 agents.. That she must scan my items. . That I... SpecificallY (alone, no cart, and 3 items in one hand). . *W/three mosquito repellent items in hand - NEEDED ALL HER ATTENTION. . THANKS LINDA FOR GOING THAT EXTRA MILE..! . YOU PREVENTED A TRAGEDY, I MIGHT HAVE ACCIDENTLY LEFT WHILE NOT PAYING FOR MY $5.99 MOSQUITO REPELLENT..🤌🏼 (SEE IMAGE, FOR WHAT I HAD IN HAND...SMH) . HOME DEPOT NEEDS TO SPEND A FEW DOLLAR$ ON TRAINING PEOPLE. . SHOPPING EXPERIENCE...👍🏼 PAYING...❌ . Y'ALL REALLY SUCK ON THAT ONE.. . TRAIN LINDA ALREADY, GEEZUZ.. (2ND BAD RUN-IN, SAME DYNAMIC, SAME STORE). . I don't always mind the SELF-CHECKOUT line. I understand the dynamic. But, this is like the third time (in three years), that checkout at this Home Depot, specifically - and it turns awkward, needlessly. . Sometimes, it's the customer, sometimes - it's NOT. .... Y'all have thee worst self checkout staff, I've ever encountered at a Home Depot (locally, at least). Linda is not subtle, she's simply not bright enough to interact w/the public during such a (potentially) sensitive interaction. . The one male attendant, was chill, calm and courteous. The two females, unfortunately - NEED TRAINING. . AGAIN, FULL LINE....w/9 REGISTERS... . IT'S JUST NEEDLESSLY AWKWARD FOR NO REASON. (SEE IMAGE, CHECK WHAT I HAD IN HAND). SMH. . What's funny, is they weren't doing their job - THIS WAS RETALIATION. I saw an agent that I left a bad review on - FOR SIMILAR TREATMENT (That occasion was worse, she kept purposely voiding an 8 item purchase, like 3 times). Same store, same checkout line - same problem. . THANKS FOR GOING THE EXTRA MILE...