Walgreens — Local services in Cortland

We were rite aid customers prior to being sent to walgreens. We have been patient & understanding of how chaotic this merge was on customers & employees alike. But after months of nothing but bad service we are being left with no choice but to find another pharmacy. We took the time to meet face to face with pharmacy techs to make sure we got signed up on all the things we were used to using at rite aid, i.e. text alerts, automatic refill alerts, etc. We have yet to receive any of these after repeated attempts to understand why. When we call to check on the status of a rx, the automated message will say it's ready, but when we arrive to pick it up, it's NEVER ready, with a long list of excuses to choose from as to why. A rx that was called in by our physician never DID get refilled even tho the automated system mentioned the rx by name & said it was ready for pickup. But when we went to pick it up all we got was a half hearted "sorry, we don't have anything for you". Sorry walgreens but you've left us with not much choice but to go elsewhere for our...

I would give zero starts if I could with customer service. Went to get antibiotic for my dog. It was $150 unless I bought their rewards program for $20. I have goodrx and stated I never paid this much for antibiotics. Unable to get service in the back of the store to look it up on phone so I just bought it because my dog is sick. I got to the front of the store and saw other pharmacies cost was $15-20 bucks. I went back to pharmacy to ask to return it. Lady pharmacist denied being able to return it because I left the pharmacy. I said I JUST purchased it and you know I was stating I never paid that price. She could have easily returned it. Even if they were not able to resell it. Customer...

Service was so bad their not even worth a single star nor worth going to their pharmacy the pharmacy staff and Manger are just lazy and FULL of excuses for example the lady working the drive thru said they were short staffed but you can clearly see they weren't short of staffed I went there for a covid test after the walgreens in Warren that I had an appointment for the covid test there their computers were down so they sent me here because they're supposed to give them with out without an appointment here but all I got was a rude person who didn't even look like she cared about the customers and only complained about having...