BoConcept Orange County — Local services in Costa Mesa

Buyer Beware. Fake Chinese Made Product! They lie about the origin of the products they sell you. The worst experience of my lifetime. I spent over $20K buying a sectional, dinning table and chairs, outdoor furniture, and bar stools. I was told they make all their furniture in Denmark and that's the reason I purchased the items from the store, that was a Lie! They make their furniture in China. Everything that was sold to me under false pretenses were in fact Chinese made furniture. But that was just the start of my awful experience with BoConcept and this store.

Even after making a full payment after receiving confirmation furniture was ready for delivery, no one ever called me to arrange a deliver. I had to call the warehouse manager twice. When I did finally receive the furniture, there were items that were not delivered, even though I was told all my items are ready. They said they'll deliver them later, but they never did. Another Lie! The day of the delivery the person installing the equipment was unprofessional, unhelpful, and throw away the screws that are needed to unhook the table, which luckily we caught him.

After the delivery weeks ago and I don't hear about the reminder of them items that were not delivered. After multiple emails, I was told they called me to deliver, but couldn't reach me. Anther Lie! Finally, I had to go to the store to pick up the remining items that I've paid $250 for white glove delivery. No apology was ever offered by the franchisee or the salesperson. Absolutely zero Customer Service!

Shortly after, the sectional started making noise, it go worse daily. Reached out to the salesperson, was told to send a video, then another video (they're into videos) to capture the noise. Was redirected to another person in the company, then another person, then back to the salesperson again, and finally to the owner of the store in Costa Mesa. They said they will come look at the sectional and fix it. They did not show up on time to the appointment, and came thirty minutes late and I had to leave for a meeting.

By far, this has been the most horrible and the worst customer service experience of my lifetime. This company will lie to you about the origin of the product they try to sell you, lie to you about the warranty from the manufacture, not value you as a customer at all, and just give you the round around when you bring an issue about their Chinese made over priced product. Their corporate office is even worse. They pass the blame and liability to the franchisee, and just waste your time. Stay the hell away from this store and BoConcept all together, and don't allow yourself be defrauded by this company. The franchisee for this location and LA location are the...

My purpose in sharing this review is twofold: first, to explain my experience with the team and the product, and second, to address some of the criticism levied in other reviews.

I was in the market for a new bar stool for my elevated computer desk and randomly wandered in BoConcept about three months ago. I quickly found one I liked (the Adelaide model). Chris was on the floor and helped explain the options in terms of leather, colors, etc. I placed the order and he gave me an estimated delivery date about two months out due to supply chain issues. Everything takes longer for delivery right now. No problem.

When the delivery date arrived, I contacted the store via email to inquire about the ETA. Kevin from the warehouse quickly emailed me back with an updated ETA, which was just a week or two out. If you live in southern California, you know that a lot of ships are stuck at the Long Beach port, which is no fault of BoConcept's. Kevin and I emailed back and forth a few times over the holidays and he was always prompt, courteous, and willing to answer any questions I had.

The chair eventually arrived at the Costa Mesa showroom just about two weeks after the original delivery estimate, which, considering both the supply chain issues and the holidays, seemed perfectly reasonable to me. The pickup process was easy.

The quality of the chair / bar stool is fantastic. I see other reviews here lamenting high prices, but I wonder what the thought process was behind going to an upscale designer store if these shoppers were looking for bargain prices. IKEA is right down the street if you'd like to wander around a soulless warehouse for a mass-produced table made of cardboard. The leather on the Adelaide is very fine, the construction of the chair is solid, and I look forward to having it as a centerpiece of the room for years to come. The mechanism that allows the seat to spin is so smooth, which seems like a stupid thing to comment upon, but it just shows the quality of the machining on the piece.

I'd recommend BoConcept to anyone looking for high-quality designer furniture. Yes, you will spend a premium on these items, but they look incredible, feel even better, and seem to be made with love. I look forward to shopping at BoConcept in the future and thank both Chris and Kevin...

*Update I was contacted directly by Boconcept to update my review, so here it is: First of all, this is the FIRST time Boconcept actively reached out to me without me having to initiate the communication first, it did not occur during the two months delay when I was waiting for the status update on my order.

Boconcept was kind enough to provide us with loaner table and chairs - thank you for that.

The table I ordered in mid September was promised to be delivered by Nov 3rd, the date came and went without any communication from Boconcept, and I had to reach out multiple times both email and phone calls, was promised a callback multiple times that never happened, only to finally learn they had no idea when it would arrive.

A shout out for Aiko who stepped in and helped me, and gave me a sense of "they still care".

The table finally arrived 2nd week of January, yes it was a long wait, it's a nice table, but the trust was broken. I understand covid could have been a reason that caused unexpected delays, however being ignored, and having to chase down the delivery status was not the experience someone would be expecting from a store of this caliber.

Waited for a month and half on a table, comes the delivery date, nothing and no communications. chased down with multiple emails and multiple phones calls, still being ignored without a call back or...