Staples — Local services in Cranberry Township

I went today to return brand new unopened 2 inks that were bough previously by mistake (didn’t fit the printer) a while ago, just didn’t have a time to return it. On the cashier, the young guy asked me for my ID, since I didn’t have the receipt. While he was putting the info, he asked about the origin of my last name, I said that I’m Jewish. During this time store manager Ray passed by and was witnessing for the conversation. The young guy said that there is not a problem to accept the return, and I am intitle to receive a store credit. I asked him to wait a minute, as I wanted to buy some folders. There was no customers at the cashier, so he didn’t mind. When I came back 2 min later, the store manager was standing by the cashier and told me I can not return the ink. He explained that one of them was expired - he showed me the warrenty expiration date printed on the ink box (I was unaware of it, but had agreed). I’ve asked why he can not return the other Ink (that had not been expired), he stated because I didn’t have a receipt and without the receipt, it is up to his discretion. On my questions what is the reason he decided to refuse to accept unopened ink that the system accepted as it was bought from Staples store - his response was “because I decided so”. I do not know whether the fact that he heard me saying that I’m a Jew had caused him to come to the cashier and to refuse the return, but I can not find any other explanation why I was refused it. Im giving just a one star, since the store manager Ray had caused me to feel very bad...

PRINT CENTER: What does this Staples store really sell? "Right now." That's it. Anything they sell here I can buy cheaper and/or better online if I am willing to wait a day or two. But if I need it right now, I come here.

I get to the print center 45 minutes prior to close trying to get 24 photos scanned and printed on half as many 8.5x11 sheets. After discussing which paper is best for my project, the print center associate sends me into the store looking for compatible paper. When I finally select and buy the paper, I can tell she does not want to do the job. I need it done before close, so she tries to set me up on a self serve printer but it will not accept paper from an external tray. Eventually a manager confirms and we decide it must be done in the print center. I am then, only when the manager is there, shown samples of paper in the print center that is superior to the paper I was told to go buy in the store. Why didn't the associate just make the prints on the paper she had behind the counter in the first place?

Store manager: Associate says I got there 15 mins prior to close. That is not the case. Show me proof on your security cams and I will update my review. You have my contact info.

2 stars because the scans + prints came out well. -3 stars because I NEEDED them done that evening and Staples did not come through, even though there...

Showed up at the Cranberry Staples on June 17 around 7:15 PM to pick up three simple items for a delivery. The store was completely empty—no customers, no rush. I asked the only employee I saw (glasses, older, clearly out of shape and unmotivated) for help with a pen and planner I couldn’t find. He didn’t move. Didn’t even try. Just looked at my phone and said, “That’s probably all we have,” and added, “We let people order stuff all the time” and “I don’t have any numbers to check it.”

I’m a delivery driver. I don’t get paid until I finish the job. I use my own gas, car, and time. This guy stood there collecting a paycheck while I lost time and money. Zero effort, zero service, zero accountability.

With no one else in the store, he had every chance to help—but couldn’t even be bothered to walk 10 feet. I don’t know how this location stays open with people like that working up front. Worst Staples experience I’ve had anywhere. And his defense is 2025 and nobody wants to do their job anymore they just want to show up and collect a check. And that's all the companies are looking for anymore is obedient workers to show up and enforce rules not help anybody and not be friendly. Covid...