United States Postal Service — Local services in Crandall

One star is too good for this place. I’m not from Crandall but was in town and had extra time to mail a letter. I’ve never seen a post office closed for lunch, so when I walked in at 1:27 and the door was locked, I asked the lady that worked there walking in the OPEN door behind me if they were closed because the lights were dim inside the main area. Could’ve just been tinted glass. I didn’t know. Again, my first time there. The lady pointed to the time (1:30) and then went in a room right next door to wear she VERY LOUDLY talked about how people can’t read the signs. (I should’ve definitely noticed the sign. That was my bad for sure.) She mouthed about it and bashed me for a full minute. Not worth all of that. I didn’t put you out that much to be that rude. I hope your day gets better and you find a job that you’re actually good at, because customer...

When the cluster box parcel lockers are full, it's USPS policy to deliver to your door. They do this half the time and the other half will randomly refuse to deliver your package and leave a redelivery slip with no info as to why. OR they'll scan it as delivered and it doesn't actually show up in your box until 2 weeks later. When I try to call to figure out what is going on, they never answer their phone at this location either. I've mailed a bunch of cards from this location's blue mail receptacle and for the 30 I mailed, only 18 were actually received by the addressed recipients. When you open claims on missing mail, they mark it as resolved without ever contacting you. There are so many issues here but this is just a few. The employees at this location clearly do not take any pride in doing a good job. They make this city a worse...

Like most other reviews, not a great first experience. Hear me out... my husband went in and said the woman was extremely rude. Terrible customer service. I called my self another time and it's definitely her tone. It's clear she doesn't like being helpful. However, I called again today and talked to George. He was wonderful! Very helpful. He had fantastic customer service!!! He went out of his way to confirm information. Someone could have easily said here's the box number go figure it out. He took his time. Not sure if he was familiar with my subdivision but sounded like he went and found a map and gave me the exact information I needed. He made sure to give me plenty of details. He even welcomed me to Crandall! Very sweet gentlemen. He definitely made up for the...