Woof Gang Bakery & Grooming Cranford — Local services in Cranford

I have been going to this place for about over 2 years now, and recently my dog got cut by the groomer 3 times! And now has scabs in 3 different areas! I called and they said come in and let us look at it. Everyone was there the owner is not friendly what so ever! The worst customer service, trying to tell me my dog might just have a skin condition! Are you kidding?.... than they asked what I want from them, I said a refund! Because now I might have to go to Westfield vet and get them treated! She said absolutely no givin a refund! I said well than I’ll send you my vet bill! Another associate than interjected (which I believe was her daughter) and said you know what we will give you the refund, you are just not allowed to come back! I said fine cancel my reservation the elder ladies said “gladly” They had no sympathy all I needed was for them to apologize and let me know my dog will be okay, but instead they were just plane old nasty people! I can’t see them lasting long in such a nice town that I grew up...

Edit a couple of years later: we were asked to not book again, because "grooming poodles takes too long". Seeing that grooming is the business they're in, that makes no sense. Their prices are much higher than others in the area for the same quality of service, so we were not sad about that, especially after Natalie left them.

Original review: Natalie is wonderful with our dogs, very attentive and caring. We trust her and feel comfortable bringing the poodles in every 5 weeks. The rest of the staff is lovely and the store is clean, nicely decorated and welcoming. I am wholeheartedly recommending this place to anyone who needs to get their dogs groomed!

Word to the wise: make sure to call to make an appointment well in advance, as the place is very popular and it's impossible to get a quick appointment. Also, the prices are high, but considering the area,...

TL;DR: ASK FOR AMBER, but I'm sure she wouldn't work somewhere where her coworkers aren't equally great.

I took in my mom's senior cocker spaniel two years ago, who has always had problems with matting on his ears that other groomers insisted would have to be cut so close to the skin that it has caused bleeding and discomfort. I met Amber away from her workplace, and she was adamant that I let her take care of my pup, and she did exactly that. She went so far as to suggest dietary changes that would benefit his breed and age before I even made an appointment. The staff here made me feel like my best-good-boy would be well cared for. A little more expensive? Yes. Worth it for my pup? Absolutely. 12/10 stars. I already have my next appointment...