Ollie's Bargain Outlet — Local services in Crestwood

I have been shopping at Ollie's in Manchester since September and have always had a wonderful experience. You have to know the prices and pay attention because some stuff is not always cheaper but I have got A LOT of good bargains. My husband and I were the Crestwood area today and stopped by to check out the new location. I had 30% coupon I wanted to use on an item from my Ollie's loyalty membership. First off, a lot of the prices on things here were substantially higher than the Manchester location. The store was very congested with people. However, the most disappointing and angering part was my treatment by one employee, a cashier. I wish I'd got her name. I wanted to buy a fan with my coupon. Usually at Manchester, the first thing they ask for is if you're a member and what the phone number is/ask to scan your card. This wasn't asked. She seemed confused about my 30% off coupon and asked if I wanted to use it on my entire purchase. I told her no and I wanted to use it on the fan knowing it could only be used on one item. I showed her the coupon on my phone. She kept trying to scan it but an error message kept appearing on her screen asking for my member phone number or card. She attempted to scan it several times and I said "Would you like my phone number or card? Maybe it's not working because I hadn't given you that yet. Sorry." She said she didn't need it and continued to scan the bar code on my phone over and over again. It didn't work. Finally after she pushed some buttons on the screen, it rang up. I did a second purchase of the other items and while she was bagging my items, I began to hear her loudly complain under her breath about me and stated "and this woman is telling me how to do my job!" I was incredibly polite despite her behavior and attitude saying please, thank you and have a nice day. I wasn't trying to be smart about my account info. I just had seen the error on the screen and new from MANY purchases at Ollie's, I had never been able to use a coupon without my code. Whether I was wrong or she was wrong isn't the point. The statement made and her attitude was disgusting. The customer service was awful. So long, Crestwood. I'll stick with Manchester and tell others...

I was shopping at the Crestwood location today. It was the 2nd time I shopped there. My 1st experience was not great so I didn't hurry back, but thought I would give it another try. I was 3rd in line for the (only) cashier. The 1st person had a price issue which took some time for them to solve. Stuff happens. The cashier finished with 2nd in line, There was a LONG distance from where you wait in line and where the checker was. I waited to be called to the check stand, another associate walked up there and I thought they were talking about business. In the mean time a customer walked out of the bathroom (which was half way between my point and the cahier) and asked if I was in line. I said yes and walked past her to the check stand, then saw that the associate wasn't there to talk business she cut in line to buy candy. and while there she reprimanded the cashier in front of customers for allowing us to get that close while checking her out. The checker was then rude to me for not waiting to be called up there. I was not happy with the disrespectful treatment and told her she won't have to worry about me again cause after today I won't be back, at that point she became ever ruder. I would have just left the stuff I was buying other than I had a cute collar for my dog that I really wanted. I realize Ollie's isn't a high class store but there is no excuse to be rude to the customers... who are the sole reason you...

Alright, imagine this: You walk into Ollie’s, just looking for some random stuff you probably don’t need but can’t resist because everything’s dirt cheap. You spot the book section and think, Hey, why not? Maybe I’ll find something cool.

Then, there it is—like it’s glowing under some divine bargain spotlight—a Danielle Steel book. You think to yourself, Okay, this’ll be hilarious to tell people about. Who actually buys Danielle Steel in 2024? But then you flip it open. First few pages? Full-on drama. You’re hooked.

Now, you're casually checking out with a cart full of random junk, trying to act like the Danielle Steel book is for someone else. The cashier barely looks up, but you feel their silent judgment anyway. They scan the book, glance at you, and in your mind, you hear them think, Romance novels, huh? Didn’t peg you for the type.

Fast-forward to later that night: You're sitting at home, pretending you bought it ironically. But three chapters in, you’re clutching the book, gasping, No way she chose HIM!

Turns out, the joke’s on you—because now you’re a proud Danielle Steel fan, and Ollie’s just became your new book...