Nitro Carpet Outlet — Local services in Cross Lanes

Superior selection visible on sight, not pictures, actual 2'x2' samples you are able to sign out (with deposit) and take home to see if you like it in the lighting of your own home. Extremely helpful staff, prices are competitive, but not always the lowest in town on every item, however at least you can see the item your getting, versus a small picture, on a computer screen with color variance, or a sample that's 6" that isn't really going to give you any idea how it will look in your home. Most price differences are cheaper here, the few prices that were higher did not have the higher margin per SF as competitors. (They were 0.29$ higher on an item, but 2.09$ cheaper on two others) Great range from the high end to more economical choices. Staff knew their materials and if asked would offer factual pros and cons for any decision without making me feel pushed towards an item based on price. Highly...

I’ve been trying for over a year now to get someone to come look at the padding they installed. I bought the top of the line life time padding from this company along with carpet. The padding is breaking down and it feels like I’m walking on wood. First I was dealing with a gentleman and he kept telling me he was working on it, he always said he had my file right in front of him. Liar. I got tired of dealing with him so I called and spoke with Cindy and I told her I was going to file a complaint with BBB. Well she had no idea what was going on and assured me she would handle it from here on in. Well that was in August of 2021. She had never gotten in touch with me or sent anyone out to look at padding. I will never give them my busses again and I will be filing a complaint with the BBB and Attorney Generals Office. Don’t buy from this company because they done stand behind...

This is the most reputable flooring place in the area. I bought hardwood for my whole house from them, then a year later, I called them to ask about a small order for a custom project. They told me right up front that if I went to Store X (a competitor) I could get it for a third of the price of what they could sell it to me for. They have always been honest, above board, and very easy...