Eye Boutique — Local services in Crystal Lake

Last year went in to Eye Boutique, Crystal Lake for my annual exam. First visits were OK. Extra charges beyond my insurance coverage, but that’s expected.

Doctor was very good. Patient with me on the Rx exam and answered all my questions.

The front staff was less involved. I spoke with them regarding specifics that I wanted regarding the lenses. Progressive, so one pair would work for reading, computer work and driving; transitions lenses so I didn’t have to have a second pair of glasses (sunglasses) for driving. Brought in a pair of cheater sunglasses because I like the positioning of the reader portion for allowing reading of the dashboard and navigation while driving. Said no problem, we can fix you up - $534.00 after insurance – i.e. out of pocket.

Well, it was much more like screw you up. First and foremost, I came back after a couple of weeks of trying to get used to the glasses with no success, I questioned why the transitions did not seem to be darkening while driving. I was told “windshields have UV protection built in, transitions are limited in side a car”. Why wasn’t I told that when I was describing to them what I wanted and why? Further, the usable center portion of the lens (computer sue) was nowhere near as wide as the diagrams I was presented during the ordering process and was unusable for the intended purpose. And the positioning of the reader portion of the lens did not mimic the sample I brought in specifically so they could get the positioning correct. Bottom line, these glasses were useless to me.

I was told there was no refund available, but could have a pair of regular bi-focals made for the frames. Again, I supplied the cheaters for them to take measurements for positioning the reader portion. Again, they came back without the reader being in the correct position. When speaking to the store manager – I was told there was nothing they could do and still no refund.

And now, a year later, they have the gall to send me a reminder that I’m due for an eye exam. Perhaps I am due for the exam; but, sure as heck won’t be with them, ever again. After being a client of theirs since 1991. This bad service started when they went from being a family business to being taken over by / associated with Heartland Vision out of WI. Big corporate forgot the family oriented roots.

I cannot and will not recommend Eye Boutique, Crystal Lake to anyone. And based on the poor reviews for the other locations as well, it’s not isolated to...

They must have changed staff in the last year. Went to get a pair of glasses and the eye Dr was great! The lady who wrote the order, not so much, basically told me I HAD to get anti glare even though it was an option. When I went to pick up my glasses they had me try them. I told the woman that they did not work, I COULD NOT see anything with my right eye. She told me to go home and try them for a few days to get used to them, I repeated I cannot see anything with my right eye, she dismissed me again telling me to go home and try them and pretty much walked away. I called there 2 hours later to talk to the eye dr and the manager of the store answered the phone, told her I cannot see with these glasses and she says oh, is this Gayle? Why yes it is I tell her. She then says that after I left someone pointed out to her my prescription was wrong for the right eye, she was gonna call me but..... she had nothing to say for why it's been over 2 hours since I left and she still had not gotten around to calling me. The 2 members of the staff I have dealt with in the last week have not been very friendly, and have rushed through everything. My experience there last year was so awesome, hope they try to re capture some of the customer service skills they...

I picked up my lenses today and decided to check out sunglasses. I worked with Trevor and he made my decision so easy. I left with an order for sunglasses that I’m excited about! Will get them in about a week! Trevor was upbeat, knowledgeable and patient. It was a comfortable transaction. I will definitely let all my family and friends know about this store and Trevor. When I’d come in originally, I was very disappointed in the eyeglasses I’d purchased little over a year ago. There was a film on my lenses and whenever I cleaned them, the film was still there. I’d brought them in months ago and was told they were out of warranty, they could clean them for me but that was all they could do. I was very disappointed with their lack of resolution and was basically wearing a pair of glasses I couldn’t see out of. When I met Brandon their new manager two weeks ago he determined the glasses were defective and instead of paying for new glasses he ordered a new pair for me free of charge. He made my day and today, I have them on and it’s like seeing the world bright and clear for the first time in a long while! Thank you Trevor and Brandon for a wonderful customer experience! I’ll...