Regal Crystal Lake Showplace — Local services in Crystal Lake

This was is my second time to the newly remodeled theater and it will be my last time here. The new reclining seats are awful on your back and the new sound system makes your ears ring in the front rows. Our first experience with the new remodeled theater we had to sit in the second row because these were the only seats available, and the volume in the front was obnoxiously too loud. Luckily that day I had ear plugs on me and my son used them throughout the movie had I not had the ear plugs we would have left. Also sitting in the second row I had a sore back, had to shift from side to side to get comfortable but could never get comfortable in the reclining seats. I thought maybe my back was getting sore was from sitting in the second row. So I would give this newly remodeled theater one more chance to see if my experience would change. Second time we sat in the second to the last row. The volume of the movie was comfortable to the ears. As for the reclining seats they are flat out horrible. I couldn't find a comfortable position to watch the movie shifting from side to side, at the end of the movie my back was sore and stiff. A redesign of the new recliners is a must before...

During one of today's showings the power went out. This was obviously not the fault of the theater. The response however was less than great. People were left to sit in their seats for 15 minutes without direction. Someone finally did come in and tell everyone to go to the hallways. Another 15 minutes went by without any idea what the guests should do. People were left to try and find a theater associate for direction as to whether they should wait or come back another time. All information came by word-of-mouth after people went to the front end. The only associate that most people ever saw was who I can only assume was the manager on duty. She spent her time running full speed through the hallways yelling on the phone and at other associates as if the guests were invisible. She berated one employee in front of a bunch of us sitting in the hallway. Then proceeded to yell at the staff behind the concessions to tell them to get moving as if she was leading them to war. Everyone standing in line at guest services was wondering what was going on. Again, a power outage during a storm is nothing the theater can control. The response however is in...

I was all excited to hear about the upgrade to reclining seats like AMC Theatres. I sat down, started reclining back and ........the seat stopped, somewhere in between sitting and reclining. I thought I had a bad chair so I looked around and it appears all the seats only "recline" that far. It has got to be the most uncomfortable position I have ever endured in a movie theatre. It had me wishing for the old chairs, at least they flexed a little bit. And the new seats are stiff as hell. They may soften up with use but the reclining issue is a complete fail. Were they trying to preserve the aisle space in the fully reclined position? Did they just cheap out on the chairs? Did they not want me to be so comfortable I might fall asleep? For whatever reason they're a complete and utter failure. At this point I'd actually pay money NOT to sit in them. Someone needs to serious rethink this "upgrade". As for now it's back to AMC for the truly comfy chairs. On the plus side, the movie theatre is always very clean and the people there are extremely polite. But sitting in those chairs is definitely a...