SEPHORA — Local services in Culver City

I came here to pick up an online order. I arrived around 7:30pm. I didn’t park in the online order pickup parking spot because the car next to it decided to park crooked and basically took up part of that parking spot. I went inside and asked for my order. The worker I spoke to said I needed to go back to my car, move my car to the mobile pickup parking spot, and they’ll bring it out shortly. So since I didn’t fit in the parking spot, I pulled up as close as I could into the online order parking spot and put my hazard lights. Hoping my hazards would make it obvious that I’m still there waiting. I waited 25 minutes and no one came. I saw a different worker begin to close the doors. It dawned on me that no one was coming. I went back to the door and the worker said they were closed although it was 7:55. I told her I’ve been waiting in the online pickup parking spot for 25 minutes and told her what the other worker said. She began to give me attitude but asked for my name. She couldn’t find me so I gave her my order number. She said she isn’t able to type in the order number. I pulled up my email and then made a fuss. She grabbed my items and said “next time you need to come inside and get your items”. I told her “I already did that and again like I said earlier, I was told to pull up into the mobile order parking spot”. I’m not sure why I was given attitude or was given the run around when I already went inside the first time. It was very unprofessional to give...

Carla really made my day!

I was in on a busy Friday & I saw there was a sale happening. I picked out 2 lipliners that were on sale from HAUS LABS since their foundation and concealer are amazing (good enough to replace my Dior foundation & Kosas concealer). It turns out only select colors were on sale but Carla applied the discount for me anyway! I’m rambling here but after trying the lipliner at home, it ended up having a great formula, applied evenly, stayed on well, and was the perfect color. I get so stressed when I have to replace anything in my makeup routine - I end up disliking things a lot because it’s too dark or chalky or has a meh formula.

It’s a little bizarre but every time I go to this specific Sephora, I find a new forever product on accident (Dr. Jart Ceramidin Moisturizing Cream, innisfree Gentle Retinol Salicylic Acne Serum are both awesome!).

Thanks for taking the time to care, Carla! I was having a rough June and this was honestly such a highlight for me!! 😂 Moral of the story: this Sephora and Carla...

I LOVED Laurice’s helpfulness and calm energy! I needed a really melty, hydrating concealer and was looking at Dior’s since I love their foundation.

Laurice told me their Forever Skin concealer usually gets a better response than their Backstage line. I asked for a different brand just as a point of comparison but had a feeling I’d stick with Dior. She let me know that NARS is great but slightly less hydrating and Kosas is very hydrating.

I ended up choosing Kosas! What an amazing concealer - so easy to blend with great coverage but somehow natural still?!

Whenever I go to Sephoras, it can be so overstimulating because of how many times you’re asked if you need help. The staff here creates a very considerate and calm environment by saying “Let me know if you need any help” as they pass by or approach you if you look confused/lost.

It’s such a small thing but I love this store because of that. Totally worth the drive from Santa Monica even though there’s a closer...