The Optimist — Local services in Culver City

Just bought a pair of linen pants at the main store. Then discovered they have a beach store next door and found linen pants I like better. Went back to the main store to return the pants I had literally just purchased. Sales clerk had attitude….would not let me return the pants because apparently they have a no return policy. Was not informed of the no return policy at time of purchase. You would think someone with good customer service would allow you to make a return 5 minutes after the purchase, but nope. Won’t be shopping here again. Not optimistic about the future...

Went to buy a gift for my partner and during checkout, was told there would be a launch party event a few days later. I told them I was from the area and they never mentioned the item I was purchasing would be on sale for 20% off literally days later. My partner went to the launch to see if they could at least get the difference in store credit and was met with incredulous stares and utter rudeness. You would think these people would at least try to convince us to come back? I will never be...

I stopped in because I had 12 hours to kill before my flight back to Singapore. The staff was delightful and helpful. Since they had just got their fall line in their options for hot and humid weather was slightly limited but everything I saw was beautiful. I will definitely come back and will also send my brother, who lives in LA, to get his wardrobe updated....