Casa View Villa Nail Salon (10% off for new customers checkin) — Local services in Dallas

I was initially very satisfied with my service. I came in for a dip manicure and it was awesome. I'm new to the area and I was pleasantly surprised by the atmosphere in the salon. The interior is beautiful and as I said the first service I received was very nice..so I came back. The second time I came in I went with the same thing, a dip manicure. It wasn't as nice as the first time but I was still satisfied. Unfortunately within the first couple of days I noticed cracking in the polish. I don't do tips or anything and didn't want my natural nails to break. I commented on the survey text that they send out to let them know. I was told to come in and they would make it right so I did. At that time they did repair the cracked and now chipped nails I believe there we about four. The technician was honestly doing a rush/half ass job. He put the dip on hand filed a bit put on the top coat and told me I was done. I had to ask to have the polish filed down and shaped! WTH? I've been doing dip or gel for the past decade so I am very familiar with the process. He completed the job but I could tell he was over it so I let the topcoat dry and I left. A couple days passed and the polish was still cracking and now my natural nails are breaking!! I was NOT happy. I sent pictures and responed to their survey AGAIN. I now understand that I responses seems to be automatically generated when are asked to contact Casa View Nail Salon. I was AGAIN asked to come into the shop and I showed them the issues. It was suggested that I get a whole new set. At this point it had been about 2 weeks since my initial service so I wasn't completely opposed to the new set even though I am usually able to go about 3 to sometimes 4 weeks never any chipping from the polish or chipping. To sum it up they expected me to pay FULL price for a full set. I asked if the chipped/broken ones could possibly be repaired and I was quoted $5 per nail. I didn't have a problem compensating the employee for their time but FULL PRICE..uhh NO. I don't know if it was the product that was used or application but I will definitely NOT be back. I sit behind a desk at work and i dont make a habit of banging my nails against concrete so the breaking and chipping were in no way in part of anything i had done. I had already recommended this place to a couple of friends and we had even planned on a girls spa day there but after that situation I DEFINITELY would not recommend and I will spend my money elsewhere. I only gave 2 stars because the first service was okay. I WOULD NOT RECOMMEND...

I really wanted this to be my new spot. Went in 7/26/25 for 2 pedi and a full set. GREAT service, attention to detail, friendly, and clean really all of the above and we had a beautiful experience. Bill was a little under 200 no problem there even got a 10%discount for first time client and that was AWESOME so I paid around 180. Paid out on my card and tipped staff $40 in cash. Woke up this morning (7/27/25) and there was a $5 increase updated to my card transaction. Not a lot so I almost let it go but I wanted to know what it was for. Was that somebody tipping themselves or something they forgot to charge. So I came back today ask and the lady prints the receipt and it says $5 staff tip 🧐 but I’m told that was a fee for the add ons I requested that they missed yesterday.🤔 weird but okay I asked why no one called me to let me know that there would be an update on my card transaction. $5 isn’t much but has they “missed” something that costed $25 or something then what? I didn’t appreciate that at all and it still seems a little shady because had I paid cash for all of it……again…then what? They would have just had to take the loss which is what I feel should have been done here since I wasn’t given a courtesy call and as she kept saying “it’s just $5” the excuse I got is because it’s Sunday they didn’t have time to call 😑 okay. Even while she is explaining all this to me about how they had missed something she is rolling her eyes and saying “it’s just $5”. The amount wasn’t the issue I feel it was handled poorly and tacked on a poor attitude towards me when I came in to ask about it was a slap in the face. All that wonderful customer service I was given yesterday was completely gone. Anyway again they do great work but I highly suggest paying cash because they obviously can tack on whatever they want after you leave if they “miss” something. I have a bad taste in my mouth being this happened after my first visit so I won’t be back simply because I appreciate a good rapport and that’s...

When this place first opened they were great! I noticed they are constantly changing employees. My last 2 visits are what determined that I will never go there again. Regarding those last visits.. When I arrived I was told to have a seat and someone will be right with me. I sat there over an hour, was not offered a drink or checked up on. That day on my pedicure I asked for a french pedicure but with color and white tips. I tried to tell lady but she did not speak english so she did what she wanted and what I received was colored tips and gloss on the rest of my toe. I decided to give this place another try after that. When I arrived this time I immediately asked how long is the wait told them what I wanted, which was dip manicure and luxe pedicure. They said no wait and have a seat. Again not offered a drink. Sat there about 30 min. The only complaint i have about the pedicure part is she applied as gel and that was not what I requested. Once she was done with my feet, I had to tell her I also want manicure dip. She then said ok did manicure but then started applying gel and basically giving gel manicure. I tried to interrupt several times she just looked and smiled. The guy at the front was walking around so it took me a while to get his attention. Finally he came over I told him and he said its ok not too late we will fix. This was for Halloween. Now I should have posted pics of my nails, but unfortunately, I decided to follow through with this review after the fact. Moving forward I was told to have a seat at a table, at that point I had to ask for a drink. My nails in the end were horrible, uneven. I was there for almost 3 hours! Just for mani-pedi no elaborate art or jewels just simple color. This place seems to not value your time and does not care to satisfy their customers. The guy at front knew what happened he took my payment never offered to give a discount on the terrible service /mess up! I will never...