Chrysalis Nail Society (20% OFF NEW CLIENT) — Local services in Dallas

I brought my daughter in for a Caterpillar Pedicure for her birthday, and the tech, who said he go by Pete, who worked with her was absolutely amazing! He made her feel special, and she loved every second of it.

However, when it was my turn for the Blue Morpho Glow Pedicure, the experience wasn’t quite what I expected. From the beginning, the technician seemed unprepared — the oatmeal soak, which was part of the service, wasn’t included until another tech pointed it out. I also paid to have acrylic removed from my toes, and planned to add a nail to one of my big toes. The acrylic she applied was lumpy and not shaped properly. I politely let her know it didn’t look right and asked if she could simply add a false nail and shape it to match my other toe.

Unfortunately, her response was very unprofessional. She became noticeably snappy and frustrated. At that point, I told her not to worry about it. I no longer wanted to proceed.

The receptionist was informed and said she would bring it to her manager’s attention. Still, the experience was disappointing, especially considering we drove in from Louisiana for my daughter’s special day. When you’re spending money and celebrating something meaningful, the experience should be pleasant from start to finish. I truly hope this feedback helps improve the customer experience for others...

Super disappointed in how I was treated today at this salon. One of my nails broke, and I called this morning to ask what the policy is for a broken nail. I could not remember what the date was of the last time I went in there. The person who answered the phone look up my information and told me to come in and that they would fix my nail for free. Then I got in here and the manager said oh we can’t fix your nail for free, and he called the lead manager, who was very rude and did not listen to me, as all I wanted to know was why I was inconvenienced to come in here if they couldn’t fix my nail like the person said on the phone. I drove all the way over here to have her be rude and keep telling me that they can’t fix my nail today. I had only asked the person on the phone what the policy is before I drove all the way out here. He assured me to come out here and that they would fix my nail for free which they didn’t. If the young man was unsure about what the policy was, I wish he had asked the manager first before inconveniencing me and having me drive all the way out here. They were not at all apologetic. That is not good customer service, especially for a new...

I can't say enough wonderful things about my experience with Jennifer at Chrysalis Nail Society! From the moment I walked in, I was greeted with warmth and professionalism. The atmosphere is clean, inviting, and perfectly set up for a pampering session. It’s absolutely gorgeous! The vibe was EVERYTHING! Jennifer is an absolute magician when it comes to nails! She took the time to understand exactly what I wanted—offering expert advice and suggestions that perfectly matched my style. The attention to detail was exceptional; every stroke was precise, and the result was nothing short of breathtaking. I opted for pedicure called the Crimson King, and I am beyond thrilled with how it turned out! The colors and designs they have to choose from are vibrant and beautiful. What I appreciated most was Jennifer’s commitment to hygiene and safety, making sure all tools were sanitized and the environment was clean. It truly made me feel secure in my choice to visit Chrysalis Nail Society! If you're looking for a talented nail tech who combines skill with a personal touch, look no further than Jennifer. I can't wait for my next appointment! Highly...