Serena & Lily Dallas — Local services in Dallas

I hate to be a Karen, but this store is pure clownery. It wasn't appointment-only at all for the first few years it was open and was popular, welcoming, and, I dunno, NORMAL. I've purchased several big-ticket items from this store before. I'm also on their mailing list and get bombarded with snail mail postcards reminding me that the Knox store exists and that they'd "love to see me soon."

So I wasn't aware that they'd closed the showroom to the public. I went at 11am (not their lunch) on a Saturday, ideal home-shopping time, and the door was locked.

The door was opened by a miserable-looking Gen Z employee who mumbled angrily that "their 'business model' is appt-only" but then said "I guess if you want to look around you can. Tell me what you want to see."

Woweee, thanks for the welcome. Is it appointment only or not? Either is fine, but tell me what the rules are and stick to them, instead of scowling at me for not knowing them. She made me feel like I was breaking and entering.

What I originally wanted to do was select a new rug and bedding. I'm not going to order a huge area rug without checking the quality and color in person, because rugs are way too cumbersome to return. Just let me see the rugs! Why are you making this SO strange?

Store was utterly dead, no other people inside. I'm a Millennial who often feels like apologizing for just existing, and that's how Serena and Lily made me feel today. I very awkwardly apologized (I don't know why) and bolted out of the store.

I'm basically their ideal customer and had an interest in their aesthetic, but sorry, I guess, that I'm not a Highland Park interior designer? Why even have a showroom, paired with a website, in the most pedestrian-friendly neighborhood in Dallas if you DON'T WANT FOOT TRAFFIC?

The whole interaction was a truly unique combination of pretentiousness and the kind of limp apathy one experiences at a Walmart Supercenter customer service desk.

Just go to Room and Board instead. They're angels over there, and it's like, a store you can just go walk around in....

I wish I had seen these comments before I fell for Serena & Lilly's scam. And it was less the one star. First I had a coupon for free shipping that never work and when I called customer services they said “the coupon was already redeemed, the persone was rude and without knowledge or manners. I should had taken as a signal , however I decided to buy the chairs and paid $80 for shipping and spent $1000 on 3 bar stool chair. Two months after I placed the order, I decided to contact Serena an Lilly to find out where my order status. They said it was delivered a week ago, but I never get them. After a couples back and forth emails a lead not even a manager decided that the transportation company has a picture of a man with boxes and that was proof of delivery and the shipping paid was only to left boxes outside, I should contact my insurance to report a theft. I lost my money and never received a package. Serena and Lilly has terrible customer services , not responsibility for goods . Keep your eyes open don't be a victim of the Serena and Lilly. scam. Probably they are going to sell my...

What do you get when a super cool California vibes home store opens one of its biggest stores (this IS Texas y’all) in Dallas in the hip Knox-Henderson hood? You get what can only be fashioned as a Serena and Lily world of cool home accessories, fun lighting that will have you staring at the ceiling, a curated collection of linens, blankets and fabrics that make you want re-decorate each season!

What I love most about Serena and Lily and their new store is that Texas is traditional in many stores offering decor and interiors with heavy ornamentation, dark moods, over the top design and sameness. Serena and Lily is one of the few stores offering Dallas’ growing global population with an easy, light and downright fun vibe that’s not pretentious nor complicated.

The store is well laid out, airy, bright and easy to navigate. You’ll be staring at the unique, robust light fixtures and chandeliers, rubbing your hand over the beautiful blankets and wanting to take a seat because of how welcome the environment makes you feel.

Welcome to Dallas...