Kung Fu Tea - Knox St. Dallas — Restaurant in Dallas

I have been an extremely loyal customer of KFT for the past four years, visiting 2-3 times a week and even earning a black belt on the KFT app. This location used to be my absolute favorite, consistently making the best drinks in the entire metroplex. However, everything changed a few months ago when the shop was resold to a new owner.

The warning signs were apparent during my last visit with the previous team. The old employees, who were always friendly and efficient, all quit because of issues with the new ownership, and it seems their departure has had a dramatic impact on the quality and service at this location.

I finally decided to give the shop another try today, and unfortunately, my experience was deeply disappointing. I always order in advance, and in the past, my drink would be ready promptly, usually even before the designated time. Today, my drink was 25 minutes late. It wasn’t even finished until 20 minutes after the promised time—30 minutes after I placed my order!

The staff seemed overwhelmed, understaffed, and, frankly, rude. The shop itself was in poor condition, with dirty floors covered in water—something I’ve never seen before. Adding to the unease, I saw someone deliver groceries for the boba shop from a local store, including lactose milk. 4 grocery bags of lactaid milk from some dude who walked through the front door at 7:42 PM in sweats. Isn’t KFT supposed to source ingredients from approved distributors? This felt unprofessional and questionable.

I’m devastated that my go-to boba shop has gone downhill so drastically. The atmosphere, service, and drink quality that once made this place special are now completely gone. For anyone seeking great boba in the area, I recommend Feng Cha in Lower Greenville instead. I will not be returning to this KFT location.

Also, the drink was terrible. Same drink I’ve ordered for almost half a decade. Barely any boba toppings (they were generous before) and lacking flavor for the amount of sugar I...

Staff change was for the worse Before, the staff was super nice and even remembered my order. It seemed like they had everything running smoothly and cranked out drinks at a solid pace. Place was always clean and had a nice vibe. A few months ago, I guess there was a big ownership change and all the usual employees were gone. Drinks now take twice as long and are typically done incorrectly. I always ask them to correct it (which to their credit they do) but they look at me as if it's an inconvenience....all I asked for was no ice. It seems like the current staff is still training, but they have to call over the manager(assumed) for the simplest drink order. That and it seems they don't know to keep the door propped open when needed. It can get uncomfortably humid and stuffy in there. They don't even bother using the industrial fan for that exact purpose.

When they get it right(rare), the drinks are ok, but not as good as previous staff. Slowly phasing this place out of my usual routine as I hunt for a...

Drinks used to be great, now they’re constantly messing up/forgetting orders - and not even trying to make up for it. Could’ve at least updated us on how much longer the 1 out of 2 forgotten drink is going to take or maybe going ahead and upgrading the size just to make things a bit better. Just SOMETHING to show you care about your loyal customers. Watched customers that came in after us leave with their drinks. Customer service most of the time isn’t as great, anymore. There’s obviously a change in ownership/management. The flow amongst their employees aren’t as up to par like it used to be. You’d be lucky to get service from a somewhat veteran.

Response to owner: Older, blonde lady was the one helping us. Gave our names from the order and only one drink was made. It was obvious the other was forgotten. She knew it! And THAT was the problem! Finally gave it to us 20 MINUTES after we stood there, waiting. She apologized, but also laughed and said “Don’t forget to leave us a...