Sister's Design Boutique — Local services in Dallas

There is an associate at this location that lacks customer service. They will put up a good sales front to obtain your business. After you agree to purchase a dress from them and you sign the contract it's like your business isn't appreciated anymore. They told us that we could drop in whenever to make a payment. After a few weeks they called and told us if we didn't go in to make a payment the owner was going to cancel the order. Within those few weeks no one called us to tells us anything about making a payment. They give different dates on when they expect your dress to come in. They told us the dress we ordered would be in anywhere from 8 - 12 weeks. Here we are 18 weeks later and I only found out it was in because I called to check. When you call and if they are on the phone with another customer they will tell you to call back because they are too busy. They won't even ask for your number so they can return your call. After you receive what you ordered they don't allow you to drop in on the weekend for the fitting. They claim they are too busy on the weekends for fittings. It's like I shouldn't be the one to accommodate time for them, they should accommodate their time for me, the paying customer! I am paying them to provide a service for me not the other way around.

Una de las trabajadoras en este local les falta profesionalismo de servicio al cliente. Presentán una buena apariencia de servicio al cliente para obtener su negocio. Después de que aceptas y firmas el contrato es como si tu negocio ya no fuera apreciado. Nos dijeron que podíamos dar un pago cuando quisieramos. Después de unas semanas nos llamaron y nos dijeron que si no haciamos un pago el dueño iba a cancelar el pedido. Dentro de esas pocas semanas nadie nos llamó para decirnos algo sobre hacer un pago. Le dan diferentes fechas de cuando anticipan que llegue su pedido. Nos dijeron que el vestido que pedimos llegaria en dentro de 8 a 12 semanas. Aquí estamos 18 semanas después y solo descubrí que habia llegado porque llamé para verificar. Cuando llame y si están hablando por teléfono con otro cliente, le dicen que vuelva a llamar porque están demasiado ocupados con otro cliente. Ni siquiera me pideron mi número para que me devolvieran mi llamada. Después de que reciba lo que ordenó, no le permiten pasar el fin de semana para que se pueda merdir el vestido. Dicen que están demasiado ocupados los fines de semana para eso. ¡Es como si yo los debo de dar mi tiempo a ellos cuando yo soy el cliente. Yo soy la que estoy pagando para que me brindan el...

HIGHLY RECOMMEND. The lady and man that work there are very friendly and helpful. They greeted us with a smile and were willing to help as soon as we walked in the door, which I can’t say the same for other stores in the area. They are willing to let you try a dress, or find one you like and have great payment plans and go over all details with you. Are even willing to negotiate prices and they also sell jewelry! I would...

Beware when you come here. Make sure they show exactly what you are paying for. I would not recommend getting their packages as they have poor taste in designing them. The colors don’t match even if you pay extra to customize it. Their floral is very cheap looking for the price you pay you are better off going elsewhere. When you express you don’t like or change your mind they get mad and don’t offer to...