Walgreens — Local services in Dallas

Your staff at this location were very rude. There was a sale price on the OTC medication I purchased, it did not ring at the sale price at the register. When I told the cashier there was a sale tag on that item, she called for a price check. Another employee Savanna came up and was extremely rude to the cashier. She came back up after several minutes with an attitude and mouthed something to the cashier. The cashier then said to me that she's not having a good day and always has an attitude. I have been a store manager for 10 years in retail. I work for a company that is a full service establishment that focuses on providing exceptional customer service. This is the 2nd occasion I have felt like my businesss isn't welcomed in your store. I called the store on the first occasion and spoke with the store manager the first time. The staff in this store seem unhappy to help the customers. They do not smile. They are young and very unprofessional. They seem like they are more focused on doing task work rather than helping your customers. I love Walgreens and spend a lot of money there but, I will not be returning to this location. If I could offer any advice to you about this particular location it would be, your staff there need to be better trained in providing a better customer experience. I Could easily go to any other drug store. I choose Walgreens because You have great merchandise and decent...

If I could leave zero stars I would. This place is absolutely awful. The pharmacy employees are so rude and hateful. They have no customer service skills whatsoever. My daughter's doctor sent over her prescription, and I called up there 30 mins later after sitting in the parking lot with 2 sick kids, one running a fever and having breathing problems and was told by a lady in the pharmacy that they didn't care that I was in the parking lot waiting and that they would not fill her medication for another 1.5 hours even with me sitting in the car. They told me that I had to come inside and wait because waiting in the car doesn't work. I told her that my babies were sick, and I could come to the window in my car and show that I was actually there waiting, and she said no, it doesn't work that way. I ended up having to take both sick kids inside and wait another 30 mins just in order to get my sick daughter's medication and they still were rude and slow. I watched them be rude to several other customers while I waited. This place needs new employees, and I will never be going back to this Walgreens again. The Walgreens in Lincolnton has great employees and always gets them prescriptions done within 30 mins or least regardless of if I am in the car waiting or even at the...

So my doctor sent over a prescription for me at 2pm. I went through the drive through at 4pm and Michelle let me know it wasn't ready that I would get a text message when I could pick up. Haven't heard anything so I call at 5:15 and spoke to the pharmacist. She said they were out of Paxlovid that I could call other Walgreens to see if they had it in stock. So I called Lincolnton they had it in stock but couldn't fill it because it was showing Dallas had already filled it. So I had to call Dallas back and have them to change it in my profile because I had not received any medications from them today! Again spoke with the pharmacist on duty. She said she corrected it in computer. So my husband goes to Lincolnton to get my medicine. Once he's there he's told he can't get it that it's showing I already received the Paxlovid. After 30 mins of Lincolnton trying to get in touch with Dallas he calls me and tells me whats going on. Me sick as a dog get in my car and go to Walgreens in Dallas to figure out what's going on. Michelle isn't friendly at all so Kayla heard me talking to Michelle and walks up. Thanks to Kayla I was able to get my medicine that was supposedly out of stock until Monday! She filled my prescription with no problem! Thanks Kayla...