The Battlegrounds Games & Comics — Local services in Dalton

I live in Minnesota, 1100 miles north; and I'll tell you this with unyielding, unequivocal certainty beyond misrepresentations or self serving malcontent heretofore; The Battlegrounds is one of the last great "Brick and Mortar / Mom and Pop" shops in N. America—nay, the world I would harbor to guess. A veritable Mecca for any 'Too old for that', 'Too young', geeked out nerdy NEET or 'Yeah I'm a girl playing Magic', 'Yeah I'm 6'4" 325 Lbs with a 2 foot beard and my favorite anime is 'Precure' type anybodies. Plus it reminds me of not only being in FuncoLand circa 1990, fishing for Clearance Super Street Fighter 2 for SNES, but of being a freshman, sneaking out on a last period study hall to hit up Shinder's, (St. Paul's 90's version of B-grounds) even playing Golden Eye/Perfect Dark, Reading 'Death of Superman' the day it released in the aisle, watching JP or 'Empire' actually in IMAX at the Mall of America when the Remastered Special Editions dropped. Halo 3 Ranked Slayer on 3 linked tvs with all my buddies, then MW2 original 360 and the new one, which I play for work. Regardless, even up here I have on 3 separate occasions just dropped everything and drove the 1123 miles D2D just to spend 20 mins in this store. Staffs great & knowledgeable and totally not patronizing like some places peeps act. The environment is exactly how I would want it if I designed how it should be to peruse all the things I have loved in life. (This pace is 1/3 the reason I'm moving back ASAP) Anyway, hope someone gets it and this helps, apologies for the length of my wind. p.s; Thank you for still being there for we who have nowhere else...

Very displeased with the service of this place. Went in today and got a game system. I even inquired which cords come with said system and was told all of them needed to use the system. Okay. I spent over 200$ on system and other items. Came home, only to discover my bag had nothing but the system and 2 controllers. No cords. Called the store. Explained what happened and was told to come back (2nd time) for said cords. Sent my daughter back, which I told the person on the phone and he said it was fine. My daughter goes in and speaks to someone who didn’t know what she was talking about or even remember selling me the system. My daughter and her boyfriend said there were cords in a bag on the counter that the guy went through, but then he went into the back for what seemed like an unusually long time and came back with 2 random cords claiming they were the right ones. My daughter’s boyfriend asked again, are you sure these are correct. The man said yep those are right. They bring them back to me, lo and behold I do not have a power cord because these are NOT the right cords. These guys are supposed to be professionals. Of course now the business is closed, I’ve spent money on a system I can’t even use until I go back for a 3rd time and get a power cord. This is unacceptable and just plain poor business and or communication between employees. Not sure I even want the system now out of fear it may not even work. Do...

I've been going to Battle Grounds for over 10 years. Throughout that time I have had both good and bad experiences. It saddens me to say that I may never shop there again. Today I asked about a $400 game and why it was so pricey. The clerk went to check the price for me and offered to sell it for $250. I agreed and transfered the money to my checking account. When we got to the register he rang up the total and asked me to wait while he checked something. When he got back he told me the actual price was $350 not $250. This surprised me and I told him that I had already transferred over the money to make the transaction we had already agreed upon. He said sorry and canceled the transaction. The more I thought about this the more it bothered me because it's not about the money. I get that $100 is a fairly large error, but what really troubles me is the attitude that $100 is more important to them than my satisfaction as a customer or the inconvenience that I was caused due to the transfer of money. If a business makes a mistake, it should not be the customer who suffers for the error. When $100 is more of a priority than your word as a business, than the loyalty of regular patrons, than the convenience of your customers, then I think my money is better spent elsewhere. This experience greatly troubles me and I hope they can do better in the future. Prices may not always be what they claim when you start to pay at...