Xfinity Store by Comcast — Local services in Daly City

I got iphone 10 from Xfinity, The staff told me you could go on online and switch to 1 gb for $12 or unlimited for $45. There is no warning on the website you can't switch back to 1 gb plan once you select $45 unlimited plan..Days later after setting for unlimited, I didn't know monthly rate becomes over $86.67? I don't use much data and I'm stuck in paying $33 more. I called exfinity and was told not able to switch back until the following month. Due to the fact the staff told me I could switch back online and no warning on the website before switching, I asked for $33 refund because in fact I used 0.2 data when I was switching. The manager approved $33 credit to my internet service but there was no credit 4 days later. I had to go to exfinity again to ask for a credit.

I came another day at 10 am when they just opened. The representative looked like he didn't have energy or was ready to fall asleep.

I came another day to ask Jose if he could see how much data I used. Not helpful, either. He told me go home check in the internet myself. Jose said you could switch plan from 1 gb for $12 to $45 unlimited plan. He didn't warn me you can't switch it back. I only used 0.2 gb. I was confused I was charged for $53 for only having a phone for about a week for 1 gb plan. Thus, I switched to $45 unlimited. I didn't realize my bill increased to $86.67? I''m very disappointed there wasn't any warning from Jose or Xfinity website that you can't switch back to 1 gb plan. $86.67 is more than I want to pay since I don't use lots of data. I called Xfinity and asked to switch back to 1 gb plan that would be $12 plus $41.67. It's not fair Xfinity can't switch to back to 1 gb plan. They refused to give me the credit for $33 (45-12). The manager finally approved the credit but no credit has been received after...

When I moved, I opted to do an xfinity move so I could keep my service. I had to have them send over a technician to do an install. The technician came over while I was working and said everything was all set up. I had just moved into my apartment and had taken pictures of everything for my deposit. I went to the area he was working in and found that he broke my wall plate. He didn’t inform me, thinking I wouldn’t notice. I called xfinity to tell them and get them to send someone out to fix it. They told me they’d send a supervisor over to conduct an investigation. The supervisor came over and I showed them the before pictures, and he took pictures of the broken wall plate. He apologized and said that he’s have someone come out to fix it. I didn’t hear back for 2 weeks so I called again. They didn’t show any record of that investigation so they said they’d submit an escalation ticket. I proceeded to wait another 2 weeks and finally called them again. They said they needed to send someone over to conduct an investigation because they couldn’t find any record of the first one. Another supervisor came and we went through the whole process again. He apologized as well and said he’d take ownership of the ticket and get someone out here to fix it. It’s been almost a month and xfinity keeps transferring me to different departments shifting the blame on everyone else. I have spent hours on the phone trying to get someone to fix a simple problem. Xfinity customer support is non existent. They will transfer you to every department they have until finally you hang up. At every level they state that it’s not their responsibility. They came into my home and broke my things and they have proven they...

There seems to be a complete disconnect between Xfinity Comcast’s online sales team and their in-store staff, particularly at the Xfinity Serramonte location. I visited today to pick up a modem for internet and streaming services after completing my transaction online. However, the experience was incredibly disappointing.

The sales associates—a Middle Eastern-looking woman and a man—were shockingly hostile. When I informed them that I had already handled everything online and was simply there to pick up my modem, the man abruptly told me to step away from the counter after I mentioned that I hadn’t been informed of any additional charges. They refused to connect with the online sales team or even offer me a detailed explanation just because my transaction was processed online, and it seemed like they were unhappy about not securing the sale themselves.

The service was appalling, but thankfully, I quickly switched to AT&T’s fiber optic service instead. The customer service at Xfinity Comcast (Serramonte Mall) was disgraceful, and I hope management takes action by hiring staff who are professional, customer-focused, and willing to assist all customers equally—regardless of race. The guy told me to step away from the counter so he could attend to walk in customers as if online customers were not a priority.

In this era when brick and mortar stores are closing all around you. You have this audacity to be this dismissive?...