SEPHORA — Local services in Danbury

So I walked in Sephora today to see what I wanted to purchase since for my graduation I got 2 gift cards. Then this lady with blond hair (I didn’t’t get her name ) came up to me and asked if I needed help. I told her “no thank you I’m just looking around”. So then she sees that I have the Anastasia brow wiz in my hand and she gives me her advice on a better product just like the brow wiz. Which I thought was nice of her. So I said “ Thank you “ so I keep asking some more questions about benefit products. Then I leave and say I’m going to keep looking but the whole time I felt like she was just on my back observing me as if I was going to steal something. So I clearly told her “I’m just looking around since I have a gift card”. But I still felt her just trying too see if I’m going to grab and go. So I felt extremely uncomfortable so I place the items in my hand back to there original spots then I’m going back to where the benefit items are at and I see that there’s a crowd looking at a product so I have to go around by where the doors are at then turn left, as I’m about to turn left she runs in to me as it startles me and I told her “I’m just going to return this to it’s spot “ and she grabs it from my hand a little rude and she says “I got it”. Basically I felt like I shouldn’t be treated like that and I’m upset because I was NOT going to steal anything. And I should not have been...

Being someone who was never “drawn to” makeup, I often passed Sephora, but never stopped in. Last week however, I needed a “pick me up” and planned an impromptu mall trip. Given the mall wasn’t too busy, I decided on a whim to stop in Sephora and see what all the “hype” is about.

Almost immediately upon entering, I was greeted by a lovely associate—who’s name for the life of me I can’t remember! I was honest with her that I was WELL out of my league, but just wanted some advice on how to start a daily makeup routine.

To my surprise I was met without judgement and with incredible patience. She showed me several items throughout the store, helped me find my perfect shades, and even did a lovely job of applying my makeup while explaining basic techniques. To say I felt beautiful when she was done is an understatement—I was glowing!

When I was finished, one of the other associates took her time to get me registered for the rewards program. She even put all of the products they used at my visit on my personalized recommendation list online so that I could purchase when I was ready.

Thank you so much, Sephora! I had a nerve-wracking doctor’s visit after I stopped in and feeling good about myself really helped ease my anxiety so much! I can’t wait to purchase everything online and get started on my...

I am writing to formally express my concerns regarding an uncomfortable experience I had at Sephora today. While shopping with my sister and my eight-month-old son, my sister and I were approached repeatedly by staff members asking if everything was okay. While I understand this may be standard protocol, the intensity of the attention we received made us feel uncomfortable. At one point, my younger sister was surrounded by several employees, including two larger men, while she was simply browsing lip glosses. Despite informing one staff member in their group that we were fine seconds before, another man from that group approached her moments later with the same inquiry. This pattern continued, and we felt that our presence was being scrutinized in a manner that felt targeted and racially insensitive. As Spanish individuals, we are disappointed by this experience, which led us to leave the store without completing our shopping. I believe this treatment was unwarranted, as we were not engaging in any suspicious behavior; we were merely looking for products. I hope you will take my concerns seriously and address this matter...