Marshalls — Local services in Danville

Don't go there if you expect any basic customer service. Just had my worst shopping experience in my whole life. The cashier whose name is Siti blamed me for yelling, called me rude and threatened to forbid me from entering the building just because I was trying to double check the due amount with the cashier who was helping me. I had a return and then two new purchases. I told the cashier that I would like to use the refund for the new purchases when she asked me. So when I saw the due amount on the screen, I was a little confused that I still need to pay full price for the two new purchases. That’s when the woman Siti showed up. Instead of responding to my concerns, she started to blame me yelling and giving the other register a hard time even though I soon realized that she must have refunded the money to my card and started to let them know. I tried very hard to explain to them now I knew what happened and I was ready to pay. But Siti didn’t seem to listen, she also ignored the fact that the other cashier was trying to take back her work. I was furious to hear Siti threatened me, so I didn’t even want to buy anything anymore at the moment. Then I noticed the register was getting anxious because she thought she did the return wrong. But with the rude, stubborn and arrogant Siti’s presence, she didn’t even get a chance to talk to me. I didn’t have a chance to explain to her either. Finally I finished my payment when the machine showed me the amount again. Siti disappeared before the manager came in. The manager apologized to me after she learned the whole story and she didn’t think any employee should have said anything like forbidding a customer coming into the store. But the rude woman Siti said that to me in front of my young child. The only thing I felt better was I finally had a chance to tell the first cashier when she was nervously toward me and the manager that I didn’t blame her for anything, that’s all Siti’s problem. I soon recalled she was already not happy with Siti telling her to not forget to let me sign the return receipt before all the fuss started. So, this woman Siti was not just being mean and rude to a customer like me, but also being bossy to her coworker caused the anxiety of her coworker. I have been to this Marshalls store for almost ten years, I never encountered such a ridiculous person. Siti’s behavior not just insulted me, but also had a bad influence on her coworkers and other customers who were there. I will not come back to Marshall’s again because of mean people like Siti work there. I took my time to write this review because I don’t want anyone to be insulted by mean people...

Bargain Hunting Day at Marshalls - Episode 2!

After hearing from someone at the Danville Marshalls that the Dublin location was even better, we decided to continue our bargain hunting and headed to 7892 Dublin Blvd.

Right away, this store felt larger and was definitely more crowded, with both merchandise and people. Clearly, the news spread that there were great Marshalls in town, as the store had a wide selection of quality items at reasonable prices.

Although I’m not a marathon shopper (I usually tap out after about 10 minutes), I made my usual loop and then found a spot near the front to observe the action. What stood out to me was how engaged and helpful the staff were. It was evident that some regular customers even knew the employees by name, which speaks volumes about the store's consistency and service.

As for my significant other? She was in her element and found even more treasures to take home. I simply enjoyed watching the entire Marshalls experience unfold, and I have to say, this location might have outshone the others in terms of inventory and overall energy.

On to...

Cashier was very rude from the start. When I was putting items my items on the counter she told me I wasn’t allowed to since she hasn’t scanned my suit case. It wasn’t the act of telling me the reason but her tone. She was extremely condescending, rude, and unhappy. She asked me if I had a tjmaxx card and I said no. She seemed unhappy that I stated no. I also stated I hard a return that I wanted to put towards the purchase however she had to do it separately. I wanted to return the tank top because it had a stain on the shoulder. However she began to accuse me that I was the one who put the stain on the shirt. I grew frustrated and said whatever and didn’t bother trying to fight with her. I was extremely annoyed because then she began to make comments stating that I had stained the shirt and no one would wear it since I had worn it. But she didn’t let me voice my opinion and state the reason I was returning was because I DIDNT wear it but that I had purchased it not realizing there was a stain which is why I was returning it. Overall, I am extremely unhappy with...