uBreakiFix - Phone and Computer Repair — Local services in Daphne

Please if you value your electronic devices do not take them to the UBreakIFix in Daphne, AL. I wish I could give minus stars . I had an IPad about 3 to 4 years old. The battery didn’t hold a charge as long as I needed but otherwise worked great. Was leaving to go out of state in a few days so called this location and was told they would order the battery and when it was received it would be 2 to 3 hours to install. Got the call, dropped off IPad now it is at least 4 hours, okay understand. By 11:00 the next day have heard nothing from the store. I call and I’m told well there is a problem, they can’t get the “NEW” battery to charge. They tell me there is a bad cell in the battery. Well I may be a woman but lithium batteries do not have cells. I tell them to just put back in the old battery which worked but the charge drained faster than I wanted. They can’t put the old battery back in for some unexplained reason. My husband goes to pick up the IPad and asks for the original battery, they tell him they put it back. Ok get home and try to charge, won’t go past the 6% which was the problem with the “ NEW” battery. So obviously they just gave us the bad battery. We have used UBreakIFix many times with great results, but not this location. They are a franchise so it depends on the technical knowledge of the owners. Maybe they can fix a cracked screen but please don’t trust them with anything more technical. I had working IPad and now am out the money it will cost me to replace. To add insult to injury they wanted to charge me for their “WORK”...Consumer beware!

Now an update...went to another company to replace the bad battery. They were able to replace but informed me it probably wouldn’t last. When the team at UBreakIFix removed the battery they bend a connection and had completed broken another one. The person, who we have used previously but unfortunately is out of state, said it was probably do to having used the incorrect tools. Results had to spend $1100 on a new IPad Pro. Just because my perfectly good one needed an replacement and I relied on the wrong company. Soooo unset to have this unnecessary expense and stress.

They may be able to do very minor repairs but not anything that really requires knowledge...

Wow these guy's are great!

We are from Arizona and when my wife's IPhone kept rebooting. We Found a qualified Apple support techs at uBreakiFix were open until 7:00.

They quickly diagnosis a battery problem, they said the battery was swelling in the case and needed to be replaced.

Now these guys are fully qualified to work on any Android products.

The office was small but they had several techs working.

I would like to thank uBreakiFix for getting me back on track quickly I'm sure they can help other Google phone users as quickly as they fix mine.

Sorry below is my rant about Apple Support regarding a battery recall issue.

We were surprised the battery was going bad as we just had it replaced at the Apple Store at the Chandler Fashion mall back home in Arizona.

Now since we just replaced the battery in December one expected that an Apple product repair would have a warranty just like the phones.

After working with the very courteous Apple support techs they advised me that the program that my battery recall was under had expired and there was nothing they could do.

Sadly I made the Apple tech listen to me rant about having to buy a 2nd battery and how I expected a replacment for my IPhone 6s and how I just expected more from Apple.

The first battery was about $65 and the new one is $89.

Come on now you're Apple and you should stand behind your battery recall and provide a lifetime guarantee. I mean it...

This is the second time that we've used this company. 1st time was my phone & we had a great experience. Repair was close to $300 but worth it. 2nd experience wasn't the best. My husband dropped & cracked his screen. He called & was told it would take 2 hours to repair. He left from work & went straight there (we work an hour away). Upon arriving Jackson told him "I told you it would take 2 hours & you've given me 1 hour 20 minutes". We would of left the phone overnight if needed but he never said if that was necessary. We received a text that it was ready. My husband went back paid the $280 + & expressed his appreciation for them getting it taken care. He was not even acknowledged & Jackson just walked away refusing to speak to him. I guess customer service is just dead these days which is very sad. My husband also asked him if he had any cases or screen protectors to help prevent this from happening again & Jackson said "its an older phone & you'll just have to look around". Most places try yo help their customers. Happy the phone is fixed but I don't see us using them again. - Thank you for responding but I'm sure it was the Daphne location. I just assumed his name was Jackson because when he sent a text message it stated " this is Jackson ". I just thought it was important to let someone know how people are being treated in their business. I tried to share the screen shot message but I can't upload a...