Hope's Bridal & Prom — Local services in Davenport

I would recommend everyone to stay far away from Hope’s Bridal if you want to receive a dress on time (not two years after you order it).

Back in March of 2017, I ordered a bridesmaid dress for my friend’s wedding in September 2017. I called in May to check if my dress had come in and I was told no. In August 2017, I called again and my dress still wasn’t there. At this point I had no time to wait around for my dress from Hope’s (that was supposed to be ready around June). I ended up getting a dress from somewhere else so that I would have a backup option for the wedding. I went back in late August to see what happened and if I could get my money back for the dress I never received. While I was there, I was told that the company my dress was ordered from went out of business and I wouldn’t be able to get the dress that I paid for (never received a call to inform me of this). They wouldn’t give me a refund and told me that I could only have store credit if I brought my receipt in (haven’t had an event that I need a dress for so I haven’t used the credit yet). Today, 2 years later, I got a call telling me my original dress was at the store and needed to be picked up. When I called back, I explained what happened 2 years ago! They told me that everything I said wasn’t possible and that I could not have the store credit I was promised. The owner told me that she didn’t believe what I was saying because the dress was at the store “on time” and I should have received it if I actually came in to check on it. I never received a phone call or voicmail that my dress had come in until today (2 years later). When I called back, the owner was very unfriendly during the whole conversation and condescending (calling me young lady). She said that because my dress has supposedly been there for 2 years, the store charges a $20 fee for every month the dress isn’t picked up (I refused to pay the fees because they never reached out to me or let me know the dress was there). Next, she said I could come pick it up at the Atkins location which is 2 hours away from the Davenport location where I ordered the dress.

I have never left a bad review in my life but I’ve never had such a horrible retail experience. Please save yourself some time and stress by not...

I was a bridesmaid for my friend’s wedding, and I was extremely disappointed/furious with the quality of customer service at Hope’s Bridal. It’s been a few months, so I’m not going to post my original novel, but I do want people to know what they’re getting themselves into, so here are the basics… -Hope’s never informed me that my dress was in. I had to call them myself to find out (it had been there for two weeks). -The dress was not delivered to the store that I requested upon ordering, and they couldn’t tell me when they would have it at the right location. -I happened to be in Davenport a week later, and called to see if they had the dress. I was told “it looks like it’s still in Atkins”. Still not sure what “it looks like” really means. Seems like they should know where $250 merchandise is located. -They still couldn’t tell me when they would have the dress, so I made an appointment for the next day to pick it up in Atkins (1.5 hours away and a special trip) because the wedding was getting close and I wanted to make sure I had time to get alterations. -Eight minutes after closing, they left a message on my phone saying the dress had been in Davenport all day. I had to make a special trip back to Davenport when I could have picked it up while I was already there. Again, not sure what kind of business doesn’t know where their merchandise is. -I never received so much as a “sorry for the inconvenience.” I got a whole lot of excuses in the message they left me though. There is an apparent lack of internal and external communication in this business. It seems the two stores never talk to each other, and they sure didn’t bother ever reaching out to me. I should not have had to hound them about getting my dress. It’s also a little baffling (and scary) that they can’t keep track of merchandise or that the important pieces of information, like where I wanted to pick up my dress, just seem to get disregarded. I hope my experience has been an isolated one, but I would never recommend Hope’s to anyone. I was at a different bridal store a week later for another wedding - my experience with them could not have been any more wonderful and confirmed how awful my Hope's...

I did not have a good experience with Hope’s Bridal. The atmosphere is cold and uninviting to say the least. I will credit the staff for making calls before the appointment to find out my tastes, but those types of dresses were definitely not really shown to me to start. I tried on one dress and yes, was happy because it was a beautiful gown. I did feel pressured to say yes. While this is my fault entirely that I agreed to buy the dress, encouraging me not to try on any other gowns when I said I wanted to was where I saw a problem. I was shown a “similar” gown and was told that was the color I was ordering, measured, ordered the higher size and I was on my way.

Just 45 days later I was back and trying on my dress. The color was entirely not waist I had wanted and the dress didn’t fit. The consultant made sure to let everyone in the store know that she “just couldn’t quite get the hook and eye” and that she just needed me to “squeeze the fabric back as far as I could and really suck in”. Can’t say this was how I wanted to try on MY dress for the first time. I was underwhelmed, embarrassed, and upset about the color. While that was obvious, the staff made sure to let me know that I was my purchase and it was final multiple times (I had never even mentioned or inquired about returning the dress). I have been reminded about the fact that it’s my dress about ten times since then, and again, have never once mentioned giving it back. The consultant also made sure to make comments that she too was always trying to lose weight and we just couldn’t count on that, could we.

The very next day after this experience, I got a voicemail telling me about the plus size trunk show and “that there may be some good options for me there”. Not a good follow up.

The manager was very kind when she followed up via telephone but I cannot say it made up for this overall experience. Even sleeping on it, I still do not like my dress, and will be purchasing a new one from another store. It’s unfortunate that my confidence has been shot while looking for dresses because of a bad purchase and an unfortunately negative...