Davenport Family YMCA — Local services in Davenport

I opened an account the end of sept. I changed my payment source and gave my acct/routing info on a stick it note for the director and was told everything ok. It’s now the end of October and I see a charge from the YMCA on old payment source. I call and ask what it’s for and I’m told in “collector” tone that I’ve missed payments and there’s late fees. I’m in the gym at least 4 times a week and from end of sept till Oct 20th no one at the YMCA has informed me any morning that I scan in that my account is not paid. I have been trying to contact the director for over a week and I have not heard a peep from them on their mistake. So what motivation I’ve had is gone because I’m not current and I’m not continuing going to a gym where I don’t agree with the charges. So now I’m thinking of joining Bettendorf YMCA because 4th st has terrible...

For the most part a very nice place. Very nice people and great environment. The reason for 1 star is I specially got a membership to be able to swim and bring my daughter to swim. The pool is absolutely disgusting!! And it’s not just one occasion, it’s multiple. I’m talking band aids, wads of hair, floating mucus, stuff I don’t even know what it is. I am going to get a underwater camera to take pictures and post how disgusting this is. I have said something multiple times to different staff and lifeguards asking them to clean it or ask how often it is cleaned and no one seems to know. It’s just horrible. If they need someone to clean it for goodness sakes I’d do it!! Of course for a fee or maybe a free membership… I’ve been to a ton of public pools, resorts, other YMCAs and this place is the...

I had tried calling for a week and a half about child care/preschool for my daughter. There is only one person who can give you any information about the child care program. I called and called and never actually got to speak to him. I left voicemails asking him to call me back. He would call me back, about 4:30 every day and leave a voicemail. His last message stated he only had one opening left for my daughter's age group. I responded to say I was very interested. I never got a call back or another reach out. A week and a half later I finally got to speak with him just to find the opening had been filled. Horrible customer service. After this experience I would never actually trust YWCA with my child. Totally disappointed with the YWCA of...