PURPLE HAZE — Local services in Daytona Beach Shores

How do I love thee? Let me count the ways. Whether you're visiting, a local, a snow bird, what have you, go here. I moved to Daytona Beach Shores a little over a year ago. When I decided to vape, I checked around. cue screechy violin.

There are the creepy smoke shops with insanely overpriced merchandise. There is Tobacco Exotica that, on my first visit, the clerk told me he didn't vape so he didn't know 'what to tell' me. Rude on the phone and on my final trip I was testified to about who I should vote for.

Why didn't I go to Purple Haze first? From the outside, it looks like a tourist shop to me. I didn't know it was a smoke shop until I googled them. It would have saved me a TON of money and time had I checked them out first. They know their stuff. I've never encountered such personable attention my needs as well as my budget. Best customer service I've ever had and I'm from GA.

Leilani is sharp, lovely, professional and kind. What she doesn't know, she'll find out. Austin is a rock star. He knows his vapes. Total Savant. The way they work together means that you'll get exactly what you need. I'm editing this because I've had some interaction with the owner, Johann (sp?). Heretofore, he'd been a bit like Booth Radley, a presence who seemed to deal, primarily, from the back room...a place I thought might have ritual sacrifice going on...but turned out to be something that looks like Tiffany's. So disappointing. 😉 He's their Yoda. He has a great overall knowledge of their products, how to use them and, again, another super friendly guy. He has even tech supported me over the phone when I've been confused about my Mod.

Because of these three, I've become so much more savvy and informed about vaping. I imagine that applies across the board with all of their products. Because they've increased my knowledge, though, I haven't been in with an emergency as regularly. When I went in the other day to buy liquid, Austin told me I was missed. And, wow, being a newbie to Florida and Floridians and their ways...it made me feel, oh so welcome and warmed my heart. LOL

They have their own vape liquid line of products that are inexpensive which I find comparable or better to the expensive ones.

Even if you don't vape and have a predjudice against Millenial's, (I don't) I'd advise going to Purple Haze to revise your opinion and, possibly, meet the 8th wonder of the world in your world.

I can't say enough good things...

They will not honor any next day exchanges or refunds on their unused products, even with a receipt. It's difficult to hear you have to come back same day for a chance to exchange especially if you're two hours away. The owner is uncompromising and unremorseful and I just wanted to exchange for something different. They'll also sell China made glass as American crafted. I bought a water pipe with the owner insisting the product being crafted in America, paid $170. After purchasing, returning home and removing the price tag, I unveiled a Made in China sticker under it... Highly unlikely this was American crafted but the owner insisted that I was "mistaken" and it wasn't true (ie. I'm Lieing). The owner is very nice to people that doesn't complain. I even thought the place held a higher standard on my previous visits being a costumer that was satisfied. If you're not happy, however, the owner won't work with you or try to discredit you for saying the truth. Very shady business practices, the owner will likely lie to your face to make the sale and turn you away if you try to exchange something. Be sure to negotiate exchanges and returns before purchasing anything, and I suggest getting it in writing... My buddy also bought a 60 dollar vape torch from them that's at Harbor freight for six... Avoid at all costs or shop at your own risk... I have no other motive except helping people avoid getting disappointed, as I have. I also shopped with several friends when these incidents occurred so at I have witnesses to the above incidents... This is my First Ever review posted about a business. I don't even own a social media account. I would never maliciously post Anything unwarranted...

I purchase jewelry, vape pods, vape chargers, lotions, etc. at least two times a week. The staff knows me and are always kind and so knowledgeable.

I bought a pair of hair sticks here last week and went to use them today, and the second one completely splintered in my hair and literally tore my hair. So I took them back in and wasn’t asking for a refund or even a matching pair! I just wanted the one splintered one replaced, and the owner said no! He told her to tell me they were checked when they got them in and there was nothing they could do for me. They only cost $4.95 a piece. It’s not about any money out of my pocket; it’s about the principle. I felt so completely unappreciated as such a loyal customer. I only even gave two stars because I love the staff. But if 5 bucks (and not even 5 bucks subtracting profit) out of their pocket isn’t worth a loyal customer base, that’s just bad business.

Last word, I read another bad review written by a visitor to the area about bad vape pods to which they responded offering to replace the pods. That’s probably around 20 dollars. So they will let go of 20 dollars to a tourist but not 5 dollars to a local, loyal customer? What!?

Edit: The owner completely made this situation right. He was very kind about it and replaced my hair sticks, even threw in on the house! He actually tried to call me to resolve it the night this happened, but my phone number in the system was old. I love everyone at Purple Haze; it really is one of the coolest...