Henry Ford Village — Local services in Dearborn

My mother-in-law has lived in HFV Independent Living for a couple of years now, and has been very happy. After having heart surgery, she has been in HFV Rehab since last week, and it has been TERRIBLE from the very beginning. Her admission started with having to wait 3-1/2 hours for the admitting person to finally show up to admit her. While waiting, and without someone even getting a set of vitals, they sent her off to a dining room for dinner, not knowing if she was even medically stable to be walking around—a cardiac patient. When my husband finally left, he went to the nursing desk and acknowledged that no one had checked her vitals, and he was told they were going down to get them. My MIL stated they never checked them until 5:00 the next morning. There have been a lot of issues with the times they’re passing her meds. She has to take a morning pill at least 30 min. prior to breakfast. They have been trying to pass it with her breakfast. This has been an issue daily...the medication should be passed as ordered. When I spoke with my MIL on the phone yesterday, she was eating her breakfast and she hadn’t received her medication. The nurses are apathetic and appear to think that their one and only job is to pass the medication, not showing any care or concern for her. They don’t even fake it when she has visitors. They have been unfriendly and act bothered when we have asked questions—how are we supposed to know the process for things when she never received a proper orientation to the unit? The most bothersome is that tonight she felt that her heart rate and blood pressure was high, pulled the cord for assistance, and no one came for approx. 20 min. She called 6 times. She yelled out to an employee passing by, who looked at her and heard her, but gnored her. When someone finally came, they did check her vitals and must have passed her night BP meds early, so she did get something. I just don’t understand why the response time is that long—she could have fallen or been having a heart attack or stroke. A lot can happen in 20 minutes! I hate that my MIL is there, and will have her go somewhere else if she ever needs rehab again. I am just glad that she has all of her faculties and is aware of her medication regime so she can advocate for herself. If she needed more assistance, she would be neglected. She has one or two dietary issues, and no one from Dietary came to speak with her until she was there 4 days...4 days! They just sent a regular tray without even checking if she was lactose intolerant, gluten intolerant, vegetarian, or ate a Halal diet. I will be dealing with their administration there, but do want to warn people of the poor care at this facility. I would find one with excellent reviews. The only positive thing I can really say is that my MIL has...

{Wish that I could leave it at 0 stars, but google is tripping} Absolutely horrible service at the rehab. I had my dad stay there after a major surgery having to do with his veins. Despite the fact that my dad is handicapped and has kidney issues, this surgery took a toll on his body. At first, we became infatuated with the village, thinking it was amazing and performing proper research. We officially signed him in on the 22nd of December 2016, and quickly signed him out the 26th of December. During his stay the amount of nurses were extremely limited. Not only was there a small amount of nurses, but they were very rude and made sure that we knew that they had no care for their patients. There would be patients in other rooms screaming for help, and the nurses would just stand there going on with their day, acting as if the screams were white noise. My dad had stomach issues due to his medication, and wanted my mom to spend the night helping him get to the bathroom. When we notified the front desk asking if it is okay for my mom to spend the night, she responded with, and I quote, "I dont care". Not only did she say it once, but she made sure to repeat it to emphasize how much she did not care. My father spent 4 days there and did not undergo any form of physical therapy (which is what we took him there for in the first place). We started considering signing him out when my mom tried to help him up out of the bed and he fell on her. On top of the fall, a good 15 minutes passed while my parents were SCREAMING for help. The care for their patients are absolutely ridiculous. If they want to hire nurses, please make sure they love their job. Now my dad is back at the hospital due to a fever, and dehydration thanks to the "amazing" service at Henry Ford Village. I am disappointed at the fact that we ever signed him up in the first place. I suggest that you never take the risk of signing anyone up there, even if its the last...

Please if you have a loved one take the time to do the research of the place that you intend to trust to care for them. I was blinded by the recommendation from the social worker of this place. This place is understaffed and the very small number of staff that were working were very rude and lacked empathy. My dad was admitted in for physical therapy after a serious surgery on his pelvic area, which meant he will need help walking to the bathroom because he can't carry much weight on that one leg. After many tries of requesting for a nurse he tried to do himself and fell a few times in the process. He also developed a high fever and an infection in their care. After we made the decision that he will die if we leave him in their "care" and took it upon ourselves to take him to the emergency room my father was admitted into the ICU. My heart aches knowing that he had to endure that treatment and still aches that people are still in there. i was in awe of meeting such staff and just makes me question how does one take the time to go to school and the time to come to a job that you are getting paid for and still not do your work. When I see a nurse's uniform there is an unspoken promise that is made to care just as the unspoken promise the police uniform is to protect. I just hope no one else gets hurt and if any staff or management reads these reviews take their job seriously and know these people are human beings who are loved just as Iam sure they have loved ones...