AT&T Store — Local services in Decatur

Honestly, if I could give less than one star, I would. These guys showed up in our neighborhood, all friendly, asking what kind of phone carrier we had and making it sound like they had some sweet deals. At first, it seemed legit. They got us to switch three of our lines from T-Mobile to AT&T, and they made it sound like we were going to save money and get better service.

Well, that didn’t happen. Within a couple of days, we had nothing but network issues. We ended up having to go right back to T-Mobile on the fifth day because AT&T just wasn’t working out for us. And then, to add insult to injury, we got slapped with a $265 bill for those three lines even though we only used AT&T for about three or four days.

We tried to reach out to the rep who sold us on this—his name was Moos—and he just didn’t do anything to help. Customer care was useless, too. Basically, these people come to your home, pitch you on a scam, and leave you with a big bill and a big headache. If you see someone offering you some amazing AT&T switch deal at your door, just steer clear. It’s not worth the hassle.

And to be clear, I’m never going back to AT&T again. Their customer service was absolutely terrible. If you want to avoid a...

I was sold a plan, managers said was not possible. The associate that sold it to me that was out for awhile had come back. Said he doesn't just make up prices. Got Internet an cable. Uverse internet an direct TV . Told me it would be $65 with tax. Been in the store many times ! Still isn't right. Was going to charge me $200.to move service's when i told them i was moving in weeks. Then when I talked to the person that sold the package told me it would be $75???? What !!!! That's not what he said. Then told me I could pay $200.... an the bill would be 45 a month! What an no one can explain Talked to dtv after an no one can explan what the 200 was for. It's there fault an they should have fixed it ! Why are they asking me to pay 200? ! Very unhappy ! Also had to go threw four phones in 15 days!!! Lost lots of info !!! Even watched at&t try an talk to dtv an they called wrong number an gave me wrong number .. they tried! All i could do is say i told you so an that's why i gave phone to you at&t Ive had enoughf, i know im not the only one !!! This store needs more training who has that kind of time an gas to go back an fourth to a store ? So mad !!!! Many phone calls where made !...

I walked in basically I opened the door and there was a employee waiting to have someone in need I asked where I can make the payment I did it literally within about 3 minutes I was ready to walk out hit by me on some stuff that he knows that I was capable of getting which was out of his need to do that he just felt like he needed to help me because of the situation I'm in that I'm proud of AT&t what a store top of the line company I do believe they having trouble though I bought my phone through a preacher and a church cuz they decided I needed one because when I fall down sometimes I can't get back up so they provide me a phone we went to the local place where I got it purchased it through AT&t is the service state is $75 a month I got a bill says $75 a month so far the bills that keep coming in are way way way over that other than that you know they got to stick to the plan what people sign and you know what they try to sell that's up I was advertisement I'm sure they're not up to that they're just not aware that I got a contract saying 75...