Kroger Pharmacy — Local services in Decatur

Update 12/13/21

Update 12/13/12 what a mess it has been. If I only has the time to update more often. Pharmacy manager A.C. refused to fill meds on a Sunday night because she did not have time to count . I explain to her that I am leaving town before the pharmacy opens and she told me I would have to change my plans. I asked for her managers contact information and was given 1800 kroger. I'm sure she think I have forgotten but nope just busy. It's an excuse every single time you go. The employees minus a couple of the really nice techs are always rude. The younger gentleman with the hats on all the time is the rudest person I have ever experienced in the customer service industry. We have no switched to a local pharmacy that delivers for free . My scripts are cheaper and the staff is amazing . So long Kroger, it won't take much longer until the store is out of business.

Update 5/10/21 Scripts called in and another excuse as to why they cannot be filled today. We were now told the scripts are in central? and will the pharmacy is unable to fill them until tomorrow. Every single time it is always something, some reason,, some excuse,, etc.. Do yourself a favor and go anywhere else.. Customer service is extremely disappointing. Scripts are never ever ready. Then if you have to call and check it is rude attitude from the tech to the pharmacist. I am an extremely unhappy customer and will be shopping other pharmacies to find one that will care about its customers and PATIENTS. I could go on and on with my experiences but I always try to pass it off and hope for a better experience next time but I cannot anymore. Even if you call and are told they will be ready be prepared to wait an hour sometimes. Absolutely ridiculous and mismanaged. Kroger please fix this and bring back the Kroger that we all loved a few years ago. I have been given other patients medication. The prices are never right. It's just always something and it use to be the BEST. ...

My absolute worst experience at any pharmacy ever. The staff is rude. They all talk over you interrupting anything I have to say. . I have been lied to about my medication the cost my insurance and the time it has taken to even fill it. My 2 nd time in 40 years using this pharmacy and it will definitely be my last time. I was treated with judgement and talked to as if I have zero integrity. Do better at...

On multiple occasions they have given us specific times the prescription would be ready and when we showed up it wasn't and they couldn't find it. On the most recent trip we were told it would be filled and ready. Came to pick it up 2 days later and were told it wasn't in stock and they didn't know when they would have it. But we were never notified that it wouldn't be in. We will not...