Verizon — Local services in Decatur

Here’s another case of a business where the employees are much more helpful than the owner/manager. I recently added my mother to my Verizon account. Since I’m out of state I had to ship the phone to her. My mother took the phone in to Sara at this location and paid the $25 for assistance in transferring contacts and data over. Sara was great. The issue is with the owner/manager. The next day my Mother realized that not all of the contacts were transferred. Additionally, all network functionality - calls, texts, data, etc. wasn’t working. In a panic she went back to the store looking for someone to help her. Mind you, she had paid $25 for work on the phone the day before, work that wasn’t necessarily complete. She walks in and the manager / owner proceeds to tell her that he doesn’t troubleshoot. He was busy on the phone, and couldn’t be bothered with a customer - an elderly woman with a breathing condition in a panic - who was in tears who had no way to call anyone for help. After practically begging him he tried to give her an 800 number - but how was she supposed to call without a working phone? I’m sure he felt like a big powerful man making an...

Do Not go to this place!! We purchased 3 iPhone on line like Jonathan suggested. Said it would save us money. 2 out of 3 phones worked fine. 3 one wouldn’t activate. Spent hours with Apple they were at a loss. Recommended we take phone back. Russel wouldn’t take it back. Said there was nothing they could do. Didn’t even have phone 24 hours. Never able to use it. Verizon store helped 10x more than Russel who then basically told us to leave their store!! Had no problem taking $2000 but wouldn’t honor a defective product!!!! After spending hour after hour on phone with Verizon we are having to wait for new phone by mail!!! I can’t believe Verizon wants to be affiliated with an outfit like this. After some research found this is common practice with Russel. So shame on me for not doing research ahead of time. Just don’t use them!!! Read reviews. They have lots...

On June 1, 2019 I came into Verizon to purchase a new phone prior to calling in receiving very helpful information. While inside Jeremy and Jeff made me feel right at home. I bought a case with my new phone which I did not like...immediately these guys began the refund process and had me in a new case almost immediately. We talked about how to navigate the Verizon app, all the accessories for my phones and what benefits my lifestyle while staying in budget. I’ve never talked to anyone who put this much thought and effort into a customer. Knowing my questions were repetitive I felt like a pest but this wasn’t the case for Jeff and Jeremy as we oddly continued to have a great time and experience. Longer story short... I told them if my total didn’t add up to $1000 as Jeff kept up selling me ( lol im jk) that we were in good shape! Thank you...