Michaels — Local services in DeKalb Township

I’ve never heard of a store asking for identification when returning items with a receipt and paid cash for. Then the “so called” store manager Molly wants to argue saying its store policy and can’t show where it’s posted in store. I contacted the police department for assistance. Operator #4 who isn’t a police officer. Tells me she suggests I give my ID she shows ID every time she does a return. Lies. The only time I’ve been asked for ID is without a receipt or with credit card purchase. I can’t stand a liar. The items were purchased less than 24 hours ago. It was the wrong things that was purchased. Nothing was damaged or used. Yet offered a store credit without ID. No, I want my cash that was paid. No ID was needed upon taking my cash. And Miss. Molly was nasty smacking her mouth and tapped the counter as if I was irritating her. That’s when I got upset. Very unprofessional. She needs more proper training. I won’t purchase anything else from there. Too much drama and children being a store manager can’t...

Lola in the front helped me out with an issue I came across. I picked up everything I needed in-store and saw that my coupon was only for online or pickup orders. She explained to me that I could still use my 40% off online only coupon and get all of my in-store items today if I place an order on my phone of what was currently in my cart for a pickup order. It took a while for me to add everything that was in my cart to the online cart, but it was okay because Lola kept checking up on me! She is truly one of the sweetest customer service workers I have ever met! Once she received the order, she scanned all of my items and even bagged them for me! All of the little things she did for me added up to make my day 1000 times better. She is such a kind, genuine person....

Everything is crammed in everywhere you go here. Nothing is ever organized. Things are always super hard to find and, Inventory shifts locations. Prices seem to keep going up and selection keep going down.You used to find quite the variety of products at Micheals. I don't find this to be true anymore. I used to get tons of things at Michaels. If you don't go here with a coupon don't waste your time. I've also overheard a manager lay into a teenage worker and go way overboard with yelling at them. My daughter was with me and, Asked why they were being so intense. I've heard since other people who have worked at this location have experienced the...