uBreakiFix - Phone and Computer Repair — Local services in DeLand

They do not give you all the details of the repair when you check it in. The customer service was less than professional and very cold. Voided my warranty without doing any work.

Brought in a Samsung device to replace the screen protector. Was told it would take an hour to replace since it was under Samsung Warranty and this is where we were instructed to go. We were asked basic information like phone number and name and we were asked the password. We declined to give that information for privacy concerns, the employee taking in the device said that is fine and made no other remarks. Neither did the other tech nearby assisting another customer. We spent an hour around town waiting for the screen protector to be replaced.

When we returned the employee who was already at the front with our phone said "We can't fix your phone." When we asked why he said, "We need your password to test it and without it we can't fix it." I've fixed phones for years at other stores and this has never been the case in the thousands of times I've replaced screen protectors in many forms. We told him he didn't need that and he claimed he did because of how Samsung requires testing before and after the phone was fixed. This information was never told to us by any of the other employees previously present.

After this new information we asked if we take off the password how long will the repair take? His answer was simply, "It's not happening." When we asked for clarification he said, "It's no longer under warranty and only Samsung can fix it now and no other place will fix it." We were confused and asked if they had disassembled the device. He stated, "No we did not take the device apart but because we looked at it that voided the warranty."

So because they "looked" at it without disassembling the device in any way they voided the warranty and only Samsung could do anything about it. We had enough and left, a disgusting experience with a locally operated Asurion repair center. I would not bring any device here as they don't clearly state what their process is or why they need certain information which in turn makes me question the rest of...

I have interacted with all 3 employees at the Deland location and I have nothing but the highest praise for each of them. I met Curtis, the Store Lead, the first time I had a repair done. He fixed it in a minute as I stood there and wouldn't charge me for his help. I decided then and there that this was my new technology repair store.

Months later Curtis made a small repair and charged hardly anything for it so I was sure to bring my mac when I needed an overhaul. I expected a large bill but their charges were within their quote and more than reasonable. I am so impressed with this team as they are incredibly customer centric and clearly not trying to wring every penny out of their clients. That's why I keep going back!

I recently worked with Vira on a setting on my iphone and even though she started by saying she didn't know much about them (but she knows more than I do for sure) using her super-woman-tech-know-how she was able to fix it on the spot in 2 minutes and, again, no charge for me!

Finally, I just took my mac in today. Kyle opened it up and instantly saw that there wasn't anything wrong with the computer--turns out it was my stressed-out little brain. I had just been laid off from a long-term position that morning and when Kyle saw that my stress and mental fog had taken over, he helped me do even more than he needed to get me going in the right direction on the site I was struggling with. He could have said it wasn't the computer and sent me on my way. Instead, that kind man took another 15 minutes with me and showed me how to convert files for free and how to upload on that site. That's true compassion. The charge? Nada, zilch, nothing.

I CAN'T SAY ENOUGH ABOUT THIS TEAM. Management, I want to commend you on being smart enough to recognize and hire these exemplary employees. All 3 are certainly management material and I encourage you to treat them well and pay them well for you are lucky to have found such exceptional representatives for your franchise. Great...

I just had an unexpected pleasant outcome from an unplanned visit to uBeakiFix Store by employee Matt. I had already cranked up my car to go home from dropping off a package at the UPS store when I noticed the uBeakiFix Store. I thought while I am here, I would get a repair estimate for my phone. My phone did not connect to my charger properly and it was charging slowly if at all. I thought I would have to have the charger plug on my phone replaced. I walked in and after the store employee Matt finished with the customers in front of me, I was greeted. I explained the difficulties I was having with charging my phone. Matt took my phone inspected it and plugged it in to duplicate my problem. He told me this may be a quick fix and took my phone in back. I thought to myself I have heard this story before and I will probably be told I would need either a costly repair or I need to buy one of their phones. When Matt emerged after a few minutes, he handed me my phone with a charging cable. I tried it and it firmly snapped in. He said he cleaned it and made a few recommendations for the future and where I could go to purchase the equipment. I shook his hand and left. It has been a long time since I have received such friendly customer care. I feel I have found a place I can go and have confidence in the diagnosis. I will return,...