Just trying to have a nice shopping experience with my husband - the limit for the fitting rooms is 10 items and we had 13, so I counted out 10 items for him to try in front of the staff associate who seemed fine with this, and held onto the other 3.
The store was very quiet and there was no line for the many rooms, so when he was done with 3 very quickly we did one swap for 3 items. I stopped by a few times to take things he didn't want and put them on the go back hanger to minimize cleanup for everyone at the end.
He was done trying on clothes very quickly so we were headed to checkout when we were stopped by the manager and abrasively chastised for doing the additional 3 items, and were told if there were additional items, we should hand it to the associate to hand it to the person instead, which seems very counterproductive. However, we would have done this, but at no point was this explained to us beforehand and we were newcomers to the store.
We both work in customer service and we've never spoken to customers like this or been spoken to like this. A course in effective and polite communication would be beneficial, and if this is truly an issue, it should perhaps be trained to associates standing right there who had no issue with this and not taken out rudely on the customer.
Ruined a nice afternoon out and I don't think we'll be back soon.
Note: Everyone else working there was...
Read moreI was there a month or so ago and was looking up what the place was called cause I want to go back. I ran across this and decided to say something. I think the place is Awesome. They have Really Good Prices! I found a few pretty cool things I liked within 10 minutes of walking around looking. I'm wearing the shirt I got there right now. I think it was like $7 😲👍 it's like a hoodie but more a t shirt type material. It's all Black and really comfortable. I'd like to get another one. They have all kinds of things out there. I'm anxious to go back. It's a little different then some stores the way it's setup but you figure it out pretty quickly. I hope they do well cause you gotta love cool cloths at discount...
Read moreAwesome place! I doubled my wardrobe with only $100 dollars and my new ankle boots are super cute. My only note is that it's not very organized as far as the sizes. There were a lot of clothes on the wrong size rack, or hanging on a hanger that had a size tag at the top that didn't match the actual size of the item. Aside from that, they have a great selection, and great prices. It's similar to a Ross, (stocked with items that were over-purchased, have defects, or which are out of season overstock, sold super cheap), but better price. Just make sure you check the clothes thoroughly for defects as they do not accept returns or exchanges. Overall, excellent deals to be had, and I will definitely...
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