The Hardware Exchange True Value — Local services in Delaware

This great little store puts customers first. They may not have fifty brands of every item, but they know every item in the store and will take the time to teach you about what you are buying so you know how to use it properly. I recently had a knee injury and arrived using a broken walker. A fellow customer carried it into the store for me, I asked for help finding the right screws needed to fix the handles, and they not only found what I needed but also put them in place for me because I didn't have the right thing-a-ma-bob to install them myself. I can't imagine a big boxstore going this far above and beyond. Also, this is far from the first time they have gone far out of their way to help me find the right item or figure out my next step in a project. Once, I was going to buy a very expensive smoke detector to replace mine bc I couldn't get the batteries out. The owner instead helped get the dead battery out, and I left with a replacement battery. If I need something they don't carry, they suggest who might carry it.

The Hardware Exchange has earned my loyalty.

These people demonstrate pure integrity every time I walk in! Proud to support this...

Hardware Exchange takes you back to a better time in every way by every measure. You need two stainless steel oval head screws of a certain size and length? Got 'em. And buy what you need by the piece at a fair price, whatever it is. Not the illusion of economy. Not a bubble pack of five bolts and a compatible bubble pack of three nuts, and then a bubble pack of 6 lock washers. Bulk nails and screws of every useful kind and size, by the nail, by the ounce, by the pound. Grass seed by the scoop. Copper tube or pipe cut to length. Electrical wire, chain, etc. and so forth, by the foot, by the coil. All quality stuff, all American made when mfr. available. Wooden floors, ceiling fans and a knowledgeable, experienced, veteran staff rather than a sales staff. Anything and everything a hardware store should be.

Hardware Exchange is a valuable community resource, one of the last standing where once there were many. I go out of my way to come here because the commitment Andy and Keith have shown to doing business the right way deserves my respect...

Unless you have all day to wait for customer service, don't bother. I live in Delaware, so unfortunately I've went to this place a few times, always the same thing. No one wants to help you. Most recently I went in today to have a single key made. I was told someone would be with me when they were finished with customers and left at the counter for 10 minutes. I just walked out. Which the girl at the counter seemed totally indifferent to. NEVER AGAIN.

*Like many business owners in the Downtown Delaware area, this place has every family member, local church member, and best drinking buddies writing bogus reviews for them. Beware the 'glowing reviews' using the same buzzwords over and over again! Seriously, do you people write scripts for these...