Dillard's — Local services in Denton

I am writing to share my unfortunate experience with your store, and specifically my experience at the Denton - Golden Triangle Mall location. I purchased a dress at this location and unfortunately did not wear it for the function it was bought for. I have a newborn and making physical trips to anywhere is an extensive process, so I called to inquire about the return policy. I did this because I had a digital receipt in my e-mail, and clicking the return policy link took me to an online page without any indication of how many days your return policy is. So, I called the store. I was told that after 30 days, I would only be offered store credit. I was fine with that and understood this a typical policy. If I would have known I needed to make arrangements to get to the store before 30 days or within a certain time frame, I would have. That was the purpose of my call. When I finally was able to make a trip to the store with my infant, I was told that I could not return my garment. The sales woman was friendly and offered for me to speak to a manager. I explained my situation and was treated disrespectfully by the manager. I have worked as a manager in retail and understand the need to be firm on certain things, so I was being polite and was unfairly treated poorly. She indicated to me that there was a 5-7 day grace period to the 30 days but other than that, nothing she could do. This 5-7 day grace period was not previously mentioned to me. Then, I contacted Dillards via chat and was told no options as my return falls out of the 30-60 day window. This time window was never mentioned to me previously. Apparently, there are different return policy windows dependent on who I spoke with. Unfortunately, the individual who spoke with me over the phone when I called did not specify the time frame after the 30 days of when a store credit could be issued. I have never had such a poor and confusing experience. I have never in my life been treated the way I was treated at Dillards at a retail store, nor never been given any flexibility when expecting store credit. Especially considering there was an error on the stores end. I should mention the garment is unworn with tags and I have the receipt from April 1. Further, my customer service experience with Dillards is extraordinarily different than my experiences when shopping at Nordstrom, Saks, and Neiman Marcus, and that is where my business will continue without any remedy. If there is no resolution, despite the fact that I have been a historically loyal customer, I who will no longer be shopping at Dillards and will be sharing my experience with...

On 7/22, my husband and I went to Dillard’s to purchase a comforter for our new king-size bed. We had just bought a new house and our first king sized bed and were excited about our purchase. Without checking the bag—something we didn’t think we needed to do—we bought the comforter and left. Two days later, when our bed arrived, we opened the bag to place the comforter on the bed, only to find that it had stains and appeared to have been used.

The next day, my husband returned to Dillard’s to exchange the comforter, but he was told that they couldn’t do anything about it. The store insisted they would never have put a stained comforter back on the shelf and even insinuated that we were lying. We were appalled by this response and couldn’t believe what we were hearing. The lady over that department was so rude. We don’t know how this comforter ended up back on the shelves, but we are not responsible for the store’s mistake. We are honest citizens and would never do the things they implied.

I refuse to let $108 go to waste. Dillard’s needs to either refund our money or provide us with a new comforter. This situation is unacceptable, and I expected much better service. I have never been treated like this before. I am so tired of dealing with this mess.

Edit* I spoke with the store manager Jason and he was able to fix my issue so I thought I come back and edit my review. Still not giving a 5 star because this whole process was stressful and the lady we spoke with was extremely rude!! Glad everything was...

I came to this store last Monday with my neighbor. It took us about 25 minutes one way to get here and when we arrived we were disappointed beyond believe. We were going to Clinique and knew exactly what we needed to buy. There was an overweight woman "helping" to teenage girls who were not actually buying anything. We waited patiently to be helped. Nothing. We waited patiently to be acknowledged. Nothing. After 10 minutes of listening to the employee try to sell the two teeny-boppers make-up without so much as a "Hi, I'll be with you in a few minutes", we left. We went to see the store manager. Apparently the store manager of this Dillard's is an early 20-something girl named Rhonda. She is about as competent as the girl working at Clinique. After explaining our frustrations, she replied in a defensive manner "Well, she is there by herself and I can pull product for you!" As if we would really want to give our hard earned money to this store? If this is the caliber of customer service and the standard for which Dillard's deems acceptable, anyone who has stock of other financial ties needs to cash out of Dillard's ASAP because they should be going out of...